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Wednesday, 3 January 2018

Vodafone




  

Because of a Change in my Credit Card as issued by the Bank, I visited the store and asked to change the Credit Card details for my wife. They asked me to first clear the current dues, which I did.  Fortunately I did not throw away the Receipt.

Today I received a Bill from Vodafone which included the paid amount as pending. 
Is this the new way you found to cheat your customers. 

What if I did not preserve the receipt. 

Surely I would be running in circles and you exonerate yourself.

Below is the conversation with Vodafone staff on Messenger 

SUN 2:18PM
Does Vodafone beleive in Cheating the Gullible, with the Intelligent
TUE 10:03AM
Now it's 3 days No response. Will file a petition in Consumer Court soon if you do Not rectify within 24 hrs
TUE 11:22AM

https://scontent-sit4-1.xx.fbcdn.net/v/t1.0-1/p32x32/11825772_10154062087345299_3943376257156275296_n.png?oh=c2ef9bb6f540688a168370fbaaaec81b&oe=585199E7

Hi Reynolds, We are sorry to hear about what's happened. Our executive will be in touch with you to discuss this in detail. - Alex

Read what I have posted at



https://scontent-sit4-1.xx.fbcdn.net/v/t1.0-1/p32x32/11825772_10154062087345299_3943376257156275296_n.png?oh=c2ef9bb6f540688a168370fbaaaec81b&oe=585199E7

Hi Reynolds, Our executive will be in touch with you to discuss this in detail. - Reema

No need to talk. Just make the necessary corrections, and tell me the measures taken so that such issues are never repeated with anyone

Reema, I have posted both receipt and bill for your understanding. I fail to understand what your executive will want to talk

TUE 7:40PM

https://scontent-sit4-1.xx.fbcdn.net/v/t1.0-1/p32x32/11825772_10154062087345299_3943376257156275296_n.png?oh=c2ef9bb6f540688a168370fbaaaec81b&oe=585199E7

Reynolds P Roy We'd love to hear from you http://bit.ly/2bgv61B

and resolve this by tomorrow, before I approach the consumer court

https://scontent-sit4-1.xx.fbcdn.net/v/t1.0-1/p32x32/11825772_10154062087345299_3943376257156275296_n.png?oh=c2ef9bb6f540688a168370fbaaaec81b&oe=585199E7

Hi, We will have one of our executives get in touch with you to discuss on this. - Tim

Tim, A lady called a while earlier. Unfortunately she Never knew why she called. She was told to call so she called. If you have a bunch of Dumb Blondes, this has to happen. Instead of focussing on calling, understand the issue read what i say, I have posted all details on the blog. Check if it is True, and refund the excess charged. I don't believe in Talking. Plain Action. Once you have acted, let me know. Then we talk

10:04AM

Whats the line of Action

Hi Roy, We could not reach you on your number yesterday. Kindly share the best time & alt number to contact you for your concern. - Amit
Seen by Vodafone India at 10:08am
Reynolds
9820021267
Hi Roy, We could not reach you on your number yesterday. Kindly share the best time & alt number to contact you for your concern. - Amit
9820021267
Not sure if your team is trying to call me, they dial>bell rings>i pick the call>and am put on hold>+9911166206554
+9111
Chat Conversation End
We can get in touch with anytime (Monday to Saturday). Let us know when's a good time. - Nema
Now
https://scontent.fmaa1-2.fna.fbcdn.net/v/t1.0-1/p32x32/11825772_10154062087345299_3943376257156275296_n.png?oh=c2ef9bb6f540688a168370fbaaaec81b&oe=585199E7
We have notified our team and will arrange for a call back. - Nema
THU 4:56PM
https://scontent.fmaa1-2.fna.fbcdn.net/v/t1.0-1/p32x32/11825772_10154062087345299_3943376257156275296_n.png?oh=c2ef9bb6f540688a168370fbaaaec81b&oe=585199E7
Hi Reynolds, We'd like to share an update, kindly share a suitable time and an alternate contact number to call as we weren't able to reach you. - Alex
THU 6:17PM
I have only this number to talk to:9820021267 Call me Now
No Missed Calls. I do not call back.
The bell rings. I am not sitting beside my HP Give me time to get to my phone.
https://scontent.fmaa1-2.fna.fbcdn.net/v/t1.0-1/p32x32/11825772_10154062087345299_3943376257156275296_n.png?oh=c2ef9bb6f540688a168370fbaaaec81b&oe=585199E7
Hi Reynolds, We have notified our team and will arrange for a call back. - Reema
Reema, this is like a Cat and Mouse game. Make sure your staff know why they are calling. I hate blondes.
2:03PM
https://scontent.fmaa1-2.fna.fbcdn.net/v/t1.0-1/p32x32/11825772_10154062087345299_3943376257156275296_n.png?oh=c2ef9bb6f540688a168370fbaaaec81b&oe=585199E7
Hi Roy, We request you to kindly share with us an alternate number & the best time so that we can get back to you. There was no response when we called on your number. - Amit
Hi Amit
You have asked this same information more than a dozen times.
One of us surely does not understand.
I have responded at every query
Not able to understand why the repeat
Chat Conversation End
  

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