Last week I faced an issue with two websites not opening.
Chatted for long with Quick Heal support who assured me by Monday
it would be resolved for sure.
Today I received a mail saying they are closing the ticket as the issue is resolved.
Please read the mails and entire chat to understand my predicament
-------- Forwarded message ----------
From: Quick Heal Support <support@quickheal.com>
Date: Sat, Aug 26, 2017 at 6:39 PM
Subject: Ticket Received - Virus Issue
To: r
Dear R
We would like to acknowledge that we have received your request and a ticket has been created.
A support representative will be reviewing your request and will send you a personal response.
To view the status of the ticket or add comments, please visit
https://esupport.quickheal.
Thank you for your patience.
Sincerely,
Quick heal Technologies ltd Support Team
-------- Forwarded message ----------
From: Quick Heal Support <support@quickheal.com>
Date: Mon, Aug 28, 2017 at 3:53 PM
Subject: Ticket Closed - Virus Issue
To: r
--------- Forwarded message ----------
From: R
Date: Mon, Aug 28, 2017 at 4:21 PM
Subject: Re: Ticket Closed - Virus Issue
To: Quick Heal Support <support@quickheal.com>
Dear Sir
---------- Forwarded message ----------
From: Quick Heal Support <support@quickheal.com>
Date: Mon, Aug 28, 2017 at 7:41 PM
Subject: Ticket Received - Browsing protection issue
To: r
We would like to acknowledge that we have received your request and a ticket has been created.
A support representative will be reviewing your request and will send you a personal response.
To view the status of the ticket or add comments, please visit
https://esupport.quickheal.
Thank you for your patience.
Sincerely,
Quick heal Technologies ltd Support Team
-------- Forwarded message ----------
From: Quick Heal Support <support@quickheal.com>
Date: Mon, Aug 28, 2017 at 3:53 PM
Subject: Ticket Closed - Virus Issue
To: r
Dear R
Your ticket - Virus Issue - has been closed.
We hope that the ticket was resolved to your satisfaction. If you feel that the ticket should not be closed or if the ticket has not been resolved, please reply to this email.
Sincerely,
Quick heal Technologies ltd Support Team
https://esupport.quickheal.
Your ticket - Virus Issue - has been closed.
We hope that the ticket was resolved to your satisfaction. If you feel that the ticket should not be closed or if the ticket has not been resolved, please reply to this email.
Sincerely,
Quick heal Technologies ltd Support Team
https://esupport.quickheal.
--------- Forwarded message ----------
From: R
Date: Mon, Aug 28, 2017 at 4:21 PM
Subject: Re: Ticket Closed - Virus Issue
To: Quick Heal Support <support@quickheal.com>
Dear Sir
Regret the issue has NOT been resolved
(see attached doc)
Do Not close the ticket, until done
Awaiting a permanent resolution to this issue
regards
R
PS: Also advice me why your system had detected my two sites as Bad
---------- Forwarded message ----------
From: Quick Heal Support <support@quickheal.com>
Date: Mon, Aug 28, 2017 at 7:41 PM
Subject: Ticket Received - Browsing protection issue
To: r
Dear R
We would like to acknowledge that we have received your request and a ticket has been created.
A support representative will be reviewing your request and will send you a personal response.
To view the status of the ticket or add comments, please visit
https://esupport.quickheal.
Thank you for your patience.
Sincerely,
Quick heal Technologies ltd Support Team
We would like to acknowledge that we have received your request and a ticket has been created.
A support representative will be reviewing your request and will send you a personal response.
To view the status of the ticket or add comments, please visit
https://esupport.quickheal.
Thank you for your patience.
Sincerely,
Quick heal Technologies ltd Support Team
On the left is the opening dialogue, and on the Right is the closing dialogue in today's chat with Quick Heal Support
Good Evening06:54 PM
1.Kindly Open Quick Heal Software >Click on Help>About. 2.Click on License Details. 3.Here you will find your Product Key.06:54 PM
Let me know key?06:54 PM
I was told last week by Swapnil I think, the issue would be resolved before Monday06:54 PM
Product Key: 0H41B1B9091960F8D0C606:55 PM
Ok06:57 PM
May I get exact issue you are facing? So that I can assist you in better way.06:57 PM
Do I have to through it all over again06:57 PM
on Friday last I spent 4 hours describing this06:57 PM
Ok06:57 PM
either you speak to swapnil06:58 PM
or the lady who came online first06:58 PM
As per your previous chat history06:58 PM
a Datta06:58 PM
You were unable to open the sites, right?06:58 PM
yes it was coming blocked like now06:58 PM
then 2 sites were blocked06:58 PM
now 106:58 PM
Let me know for which website?06:58 PM
Are you getting error from Quick Heal?06:59 PM
Let me know that error message also?06:59 PM
http://www.easeesolutions.com06:59 PM
Website you are visiting may be harmful.
Website: www.easeesolutions.com
Access to website is blocked for your protection.
If you think this is a mistake, to report click here.06:59 PM
Website: www.easeesolutions.com
Access to website is blocked for your protection.
If you think this is a mistake, to report click here.06:59 PM
Please report the miscategorized website:
Blocked Website :
www.easeesolutions.com
Blocked Reason :
This is a malicious website.06:59 PM
Blocked Website :
www.easeesolutions.com
Blocked Reason :
This is a malicious website.06:59 PM
The above website is getting open properly07:00 PM
1. Go to Quick Heal Dashboard. 2. Click Help->Support -> Remote Support. 3. Click I Agree & let us know your ID.07:00 PM
not here on my desk07:00 PM
Sir, the website is properly getting open at our end07:00 PM
On which system you were facing the issue?07:00 PM
1 141 815 75907:00 PM
Are you having any reference id for the same?07:02 PM
means what07:02 PM
Dear R P Roy,
Your ticket - Virus Issue - has been closed.
We hope that the ticket was resolved to your satisfaction. If you feel that the ticket should not be closed or if the ticket has not been resolved, please reply to this email.
Sincerely,
Quick heal Technologies ltd Support Team
https://esupport.quickheal.com/helpdesk/tickets/10405207:03 PM
Your ticket - Virus Issue - has been closed.
We hope that the ticket was resolved to your satisfaction. If you feel that the ticket should not be closed or if the ticket has not been resolved, please reply to this email.
Sincerely,
Quick heal Technologies ltd Support Team
https://esupport.quickheal.com/helpdesk/tickets/10405207:03 PM
My reply07:03 PM
Let me know id?07:03 PM
104052 is your ticketid07:03 PM
Kindly submit your details on that portal07:05 PM
I have submitted this twice over07:06 PM
should i do this every day07:06 PM
Have you submitted the ticket or have you submitted the details by click on If you think this is mistake click here?07:08 PM
No07:08 PM
\I have written a long message some days earlier07:08 PM
thats how 1 site opened07:08 PM
today07:09 PM
and then i got a issue closed report which i sent across and also replied to07:09 PM
---------- Forwarded message ----------
From: Quick Heal Support <support@quickheal.com>
Date: Mon, Aug 28, 2017 at 3:53 PM
Subject: Ticket Closed - Virus Issue
To: rproy1@gmail.com
Dear R P Roy,
Your ticket - Virus Issue - has been closed.
We hope that the ticket was resolved to your satisfaction. If you feel that the ticket should not be closed or if the ticket has not been resolved, please reply to this email.
Sincerely,
Quick heal Technologies ltd Support Team
https://esupport.quickheal.com/helpdesk/tickets/10405207:10 PM
From: Quick Heal Support <support@quickheal.com>
Date: Mon, Aug 28, 2017 at 3:53 PM
Subject: Ticket Closed - Virus Issue
To: rproy1@gmail.com
Dear R P Roy,
Your ticket - Virus Issue - has been closed.
We hope that the ticket was resolved to your satisfaction. If you feel that the ticket should not be closed or if the ticket has not been resolved, please reply to this email.
Sincerely,
Quick heal Technologies ltd Support Team
https://esupport.quickheal.com/helpdesk/tickets/10405207:10 PM
and I replied to this mail07:11 PM
for which there has been no response07:11 PM
is yours an ISO company07:11 PM
Kindly submit your ticket on below ticket -
http://support.quickheal.com/v4/index.php?/Tickets/Submit/RenderForm07:11 PM
http://support.quickheal.com/v4/index.php?/Tickets/Submit/RenderForm07:11 PM
sop i have to do it all over again07:12 PM
so07:12 PM
is this the way to support or harass07:12 PM
i have not registered there07:13 PM
it asks for login07:13 PM
the opening line when i click your link says07:13 PM
Sorry, we encountered a problem (invalid department). Please start over.07:13 PM
Ok07:15 PM
#REH-148-39843 is your ticket id07:19 PM
Our concern team will check the details and will reply to you for the same07:19 PM
when07:19 PM
As soon as possible07:20 PM
give me a time07:20 PM
I will not disturb before that07:20 PM
Our concern team will check the details and if found any malicious the the solution for the same will get released in next update07:20 PM
time07:20 PM
can't afford to have my site down like this07:21 PM
it is an engineering site07:21 PM
Yes Sir07:26 PM
so by when can i expect a solution07:27 PM
Are you there or have you left the table07:28 PM
I should not be sitting here expecting your response when you are away07:29 PM
Yes07:30 PM
I am online07:30 PM
Sorry for delay07:30 PM
Our concern team will check the details07:30 PM
If found any malicious or suspicious then the solution for the same will get released in next update07:30 PM
All I am asking you is the time needed. Swapnil said Monday07:30 PM
When will my website be available07:30 PM
I need to know only that07:30 PM
As soon as possible within a working 24 hrs. Our concern team will revert you07:31 PM
Revert means resolved or07:31 PM
Sir, Our concern team will check the details and if found any suspicious or malicious then the solution for the same will get released in next updates07:33 PM
My Friend, I am only interested to know when my website will be seen and not blocked07:34 PM
Not about what your team will do07:34 PM
so i need to know when07:34 PM
Sir, As above mentioned Our concern team will check the details and if found any suspicious or malicious then the solution for the same will get released in next updates07:35 PM
Is English a difficult language for you07:35 PM
I am askinjg when and you are telling me what your team will do07:35 PM
Sir, On chat we are unable to commit exact time for the same. So I have mentioned above07:37 PM
Every Service provider gives a time frame07:37 PM
members of my site will need to know07:37 PM
this is a membership site07:37 PM
I have also mentioned that within a working 24 hrs .07:37 PM
Okay. So tomorrow at this time the site will be up & running07:38 PM
Working 24 hrs sir.07:38 PM
what does trhat mean07:38 PM
if you work 1 hour a day will it take 24 days to resolve07:39 PM
Working 24 hrs means 3 days07:39 PM
Then say 3 days07:39 PM
why play with words07:39 PM
Ok07:40 PM
But after 3 days it must be up & running07:40 PM
Ok07:40 PM
You are having ticket id with you, You can also check the status of ticket id on the same portal through which you have submit ticket07:41 PM
In case if any query occurred then kindly get back to us for the further assistance.07:41 PM
Thanks for communicating to Quick Heal Support. Have a Great time ahead.07:41 PM
No07:41 PM
Thank you for chatting with us. We are always here if you have more questions07:41 PM
it isa for your team to ensure me that the problem is successfully resolved07:41 PM
Ok07:43 PM
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