Tata Docomo is Dead...... How long will you continue to Rob

Inspite of telling them I have binned the instrument to the Garbage Can, they continue to Bill me.
When will I get my refund

 When all the information has been provided as an attachment by mail,

Below is the response I got this morning from Tata Docomo

---------- Forwarded message ----------
From: <listen@tatadocomo.com>
Date: Thu, Nov 16, 2017 at 12:32 AM
Subject: Fwd: TATA DOCOMO E-Bill Statement for NOV 17 (Account No. 200309353)~~M31952785
To: xxxxxx1@gmail.com


Dear Mr. R,

We got your email dated 15-NOV-2017 for your Tata Walky number 22-65001134.

We sincerely regret the inconvenience caused and would like to assure you of the best possible solution for the concern raised. We would like to inform you that kindly revert us back with mention below details :-

1. From where you received call :-

2. Name of Agent :-

3. Call Time :-

4. Call Date :-

We hope we were able to address your query. Please feel free to write to us for any further assistance.

Thank you for giving us an opportunity to serve you.

Warm Regards

Prashant Sharma,

Tata Docomo

We would love to hear from you,Click here to share your valuable feedback.
Note : The feedback link will go inactive in 3 days.

Don't let nature pay for your bills. Switch to e-Bills and help make the world a greener place. 
SMS EBILL < Your Email Id > to 121(tollfree) NOW! 


Tata is a registered trademark of Tata Sons Ltd. The DOCOMO logo is a trademark of NTT DOCOMO, INC (Japan) in India. 
Tata Teleservices (Maharashtra) Limited, Registered Office : Voltas Premises, T. B. Kadam Marg, Chinchpokli, Mumbai, Maharashtra - 400 033. 
Email ID : listen@tatadocomo.com, 

How Long Will You Continue to Rob Me
One More Auto Debit from My Account (see below)
This morning I received a call  from the Tata DoCoMo Back Office. I told him again Money has been deducted from my Account. He challenged me to show the deduction. Now he can see it below deducted yesterday.

 The Person who spoke to me can be identified by this calling time screenshot.

If I was told my connection is disconnected in September why do you keep Billing me..

---------- Forwarded message ----------
From: <listen@tatadocomo.com>
Date: Sat, Sep 16, 2017 at 5:42 PM
Subject: Re: Disconnect my Service Immediately~~M31328500
To: rxxxxx@gmail.com


 



Dear Mr. R,

We got your email dated 16-Sep-2017 regarding cancellation  for your number 65001134 .

Post our telephonic conversation on your number 9820021267, we are sorry to hear that you have decided to discontinue our services. 

Kindly note that your cancellation request has been registered with the Service Request number 584389897  raised on 16-Sep-2017. Please mention this Service Request number for future correspondence.

The cancellation process is as follows: 
1. Request is registered and outgoing services of this number will be barred within 72 hours from the day of request registration.
2. You will receive a confirmation call within 3 days from the date of request registration. 
Kindly attend the call.
3. All services will be barred on the 7th day from the date of request registration and billing 
on the cancelled number would stop.
4. The number will be permanently disconnected on the 16th day from the day of request registration.
5.Your total outstanding amount is NIL.
6. Your billing cycle is M05 of every month. You will hence receive your final bill on pro-rata basis post disconnection which will be payable by you. 
7. You will be duly notified via call or SMS upon the closure of the request. 
8. Your security deposit (if any) post adjustment of dues will be refunded within 60 days of permanent disconnection.

We would be privileged to get an opportunity to serve you again in the future. 

Thank you for giving us an opportunity to serve you.

Regards,Rekha Thakur,
Tata Docomo

Don't let nature pay for your bills. Switch to e-Bills and help make the world a greener place.
SMS EBILL < Your Email Id > to 121(tollfree) NOW!

Tata is a registered trademark of Tata Sons Ltd. The DOCOMO logo is a trademark of NTT DOCOMO, INC (Japan) in India.
Tata Teleservices Limited, Registered Office : Tower 1, Jeevan Bharati, 10th Floor, 124 Connaught Circus, New Delhi 110001.

CIN- U74899DL1995PLC066685.

To avoid unwanted telemarketing calls, register your telephone number with NDNC Registry, call 1909 or send SMS < START DND > to 1909. For further details, log on to tatadocomo.com or call us at 1860 266 5555 (from all mobile phones).

Call-1860-266-5555 for Voice & 1800-266-121 for data | Email: listen@tatadocomo.com | My Account |Online Recharge | My Tata Docomo App

 
http://simplesolutionsforall.blogspot.in/2017/05/tata-docomo-is-dead.htmlSent with Mailtrack

<#>

On Sat, Sep 16, 2017 at 4:11 PM, wrote:

> Dear Sir/Ma'am,

> We got your email dated 16-SEP-2017 regarding cancellation process for
> your number.
>
> We sincerely regret the inconvenience caused and would like to assure you
> of the best possible solution for the concern raised.
>
> We would like to inform you that due to the unavailability of contact
> details we are unable to proceed your request. However we request you to
> revert us with 10digit Tata Docomo Mobile Number along with 9Digits account
> number and alternate number so we can address your concern shortly.
>
>
> Please feel free to write to us for any further assistance.
>
> Thank you for giving us an opportunity to serve you.
>
>
>
> Regards,
> Sanjana Sharma,
> Tata Docomo
>

> We would love to hear from you,Click here
> to
> share your valuable feedback. > *Note : The feedback link will go inactive in 3 days.*

> Don't let nature pay for your bills. Switch to e-Bills and help make the
> world a greener place.
> SMS EBILL < Your Email Id > to 121(tollfree) NOW!
>
> Tata is a registered trademark of Tata Sons Ltd. The DOCOMO logo is a
> trademark of NTT DOCOMO, INC (Japan) in India.
> Tata Teleservices Limited, Registered Office : Tower 1, Jeevan Bharati,
> 10th Floor, 124 Connaught Circus, New Delhi 110001
> .
>
>
> CIN- U74899DL1995PLC066685.
>
> To avoid unwanted telemarketing calls, register your telephone number with
> NDNC Registry, call 1909 or send SMS < START DND > to 1909. For further
> details, log on to tatadocomo.com or call us at 1860 266 5555 (from all
> mobile phones).
>
> Call-1860-266-5555 for Voice & 1800-266-121 for data | Email:
> listen@tatadocomo.com | My Account
> | Online Recharge
>
> | My Tata Docomo App
>
>
> -----Original Message-----
> From:
> Sent:2017-09-16 15:22:44.0
> To : listen@tatadocomo.com,appellate mum GSM ,TATAIndicom@tatatel.co.in
> Subject:Disconnect my Service Immediately~~M31328500
> [Note: Please don't change the subject for internal tracking purpose and
> immediate action.
> _____________________________
>
> Dear Sir,
>
> Regret your service
> Please discontinue my service with immediate effect
> Your phone is dead the past month and there is no service to get it
> corrected
> Regret your attitude
> Disappointed
>
> Reynolds
>
>
>
>
> Sent with Mailtrack
>
>
> On Tue, Sep 12, 2017 at 4:15 PM, wrote:
>
> > Hi,
> >
> > Thank you for writing to us.
> >
> > We have received your email and we are working on it. Do look forward to
> > our response within 24 hours.
> >
> > Assuring you of our best services at all times.
> >
> >
> > Warm Regards,
> >
> > Tata Docomo
> >
> > Tata is a registered trademark of Tata Sons Ltd. The DOCOMO logo is a
> > trademark of NTT DOCOMO, INC (Japan) in India. Tata Teleservices
> Limited,
> > Registered Office : Tower 1, Jeevan Bharati, 10th Floor, 124 Connaught 
>
> > Circus, New Delhi 110001
>
> > .
> >
> > CIN- U74899DL1995PLC066685.
> > Call-1860-266-5555 for Voice & 1800-266-121 for data | Email:
> > listen@tatadocomo.com | My Account
> > | Online Recharge
> >
> > | My Tata Docomo App
> >
> > To avoid unwanted telemarketing calls, register your telephone number
> with
> > NDNC Registry, call 1909 or send SMS < START DND > to 1909. For further
> > details, log on to tatadocomo.com or call us at 1860 266 5555 (from all
> > mobile phones).
> >
> > *This is an automated response to your e-mail. Kindly do not reply on
> this
> > mail.*
>
> 

 Sent with Mailtrack

From: <listen@tatadocomo.com>
Date: Sat, Sep 16, 2017 at 4:11 PM
Subject: Disconnect my Service Immediately~~M31328500
To: rxxxxx@gmail.com

Dear Sir/Ma'am,
We got your email dated 16-SEP-2017 regarding cancellation process for your number.

We sincerely regret the inconvenience caused and would like to assure you of the best possible solution for the concern raised.
We would like to inform you that due to the unavailability of contact details we are unable to proceed your request. However we request you to revert us with 10digit Tata Docomo Mobile Number along with 9 Digits account number and alternate number so we can address your concern shortly.
Please feel free to write to us for any further assistance.

Thank you for giving us an opportunity to serve you.
Regards,
Sanjana Sharma,
Tata Docomo





From: R <rxxxxx@gmail.com>
Date: Sat, Sep 16, 2017 at 3:21 PM
Subject: Disconnect my Service Immediately
To: listen@tatadocomo.com, appellate mum GSM <Appellate.mum@tatadocomo.com>, TATAIndicom@tatatel.co.in

Dear Sir,

Regret your service

Please discontinue my service with immediate effect

Your phone is dead the past month and there is no service to get it corrected

Regret your attitude

Disappointed

Rxxxxxxx

From: <Appellate.mum@tatadocomo.com>
Date: Wed, Sep 13, 2017 at 3:07 PM
Subject: Re: Assist~~M31252814
To: rxxxxx@gmail.com

Dear Sir/Madam,

Greetings from Tata Docomo!

This is with reference to your email regarding service related issue for your number Tata Docomo number 65001134.

At the outset, please accept our sincere gratitude for the time taken and effort made by you in sharing your concern.

We would like to inform you that Kindly visit to our icare (service centre) centre along with your device. Our team will assist you better regarding this issue.

Please find the below mentioned address for the icare center:

District	ICCName	Address	Landmark			Working Hours
Mumbai	KANDIVALI - TVH	White House Bldg., M.G. Road, off S.V. Road, Near Dena Bank, Kandivli (West), Mumbai 400067	Near Dena Bank	-	-	10:00AM-18:00PM Monday to Saturday

Thank you for giving us an opportunity to serve you.
Warm Regards,

Sachin Choudhary
Appellate Office- Mumbai 
Tata Teleservices (Maharashtra) Limited 
E-Mail: appellate.mum@tatadocomo.com 
Fax No. : 022-61655020 
D-26, TTC Industrial Area, MIDC Sanpada, Thane Belapur Road, P.O Turbhe Navi Mumbai - 400703, India 
Working hours: Monday to Friday - 9:30 AM to 6:00 PM |Helpline No. : For Postpaid and Prepaid - 121 from TATA DOCOMO From Non TATA Mobile Phones: 1860 266 5555 
For PHOTON customer: 1800 266 121 (toll-free) 
This email is governed by the Disclaimer Terms of Tata Teleservices which may be viewed at http://www.tatadocomo.com/edisclaimer.aspx 
Registered Office Address: Tata Teleservices (Maharashtra) Limited, Voltas Premises, T. B. Kadam Marg, Chinchpokali, Mumbai - 400033 | CIN No.: L64200MH1995PLC086354 | Website: www.tatadocomo.com & www.tatateleservices.com 
-----Original Message----- 
From: rxxxxx@gmail.com
Sent: 2017-09-12 16:16:34.0
To : appellate mum GSM ,listen 
Cc: null
Subject: Re: Assist~~M31252814
[Note: Please don't change the subject for internal tracking purpose and immediate action.
Hello 
I have your instrument which has gone dead again 
Model : LSP- 350T 
This is a Tata wireless walky 
It would be Nice if you can supply me an instrument that works
regards 
Rxxxxxxx
From: <listen@tatadocomo.com>
Date: Tue, Sep 12, 2017 at 4:15 PM
Subject: AutoResponse from listen
To: rxxxxx@gmail.com
Hi,

Thank you for writing to us.

We have received your email and we are working on it. Do look forward to our response within 24 hours.

Assuring you of our best services at all times.

Warm Regards,

Tata Docomo

Tata is a registered trademark of Tata Sons Ltd. The DOCOMO logo is a trademark of NTT DOCOMO, INC (Japan) in India. Tata Teleservices Limited,
Registered Office : Tower 1, Jeevan Bharati, 10th Floor, 124 Connaught Circus, New Delhi 110001.
CIN- U74899DL1995PLC066685.
Call-1860-266-5555 for Voice & 1800-266-121 for data | Email: listen@tatadocomo.com | My Account |Online Recharge | My Tata Docomo App
To avoid unwanted telemarketing calls, register your telephone number with NDNC Registry, call 1909 or send SMS < START DND > to 1909. For further details, log on to tatadocomo.com or call us at 1860 266 5555 (from all mobile phones).

This is an automated response to your e-mail. Kindly do not reply on this mail.

This morning after attempting to test check the instrument, for reasons unknown, the dead Instrument came to Life. 
A while later the Techie called up on the same line, and when told the instrument has started, he said then I will close the complaint.
They did as can be read in below message.
Not sure what resolution was provided by customer services. Were they waiting to hear of this and close the complaint. Is this how Tata Docomo resolves customer complaints

 
Hi! Mr/Mrs

Greetings from TATA DOCOMO!
Thank you for using our services.
We would like to inform you that your complaint vide reference number 576145425 has been closed on 15-MAY-17.
Hope you are satisfied with the resolution provided.

For further clarification or feedback, please feel  free to call on our tollfree helpdesk 1-800-266-1515  or email us on 1515@tatatel.co.in

Assuring you of our best services at all times.

Best  Regards,
Customer Services - TATA DOCOMO


Regret after 3 days of calling the Helpline I started posting on the FB page of Tata Docomo.
The Quality of Service is deplorable. They have one line which is copied and pasted to all complaints. Appreciate if the line could read as... we will resolve your issue in the next 3 hours.
That's what we expect of a Tata name in the business