I have been facing regular issues with my Internet connection
Registered Complaints on most occasions the net was down.
Can we have a system in place, where if a given number is frequently reporting failure, a mechanism to investigate the issue in depth, rather than let the client suffer and bleed.Unless we change our business ethics and attitude towards the client, we will decimate ourselves.
We also need to ensure that a complaint once resolved does not re appear, for the next 30 days at the least, and if it does it gets escalated to the next higher level, unless it is a larger area network issue
