I have similar email correspondence which can be shared here. From 4 months I have been told the systems are down. How does HDFC Life function like this with such callousness. My Relationship Manager says he cannot do anything about it. The screenshots below of my chat are there for you to decide.
Read until the end. More will be added soon.
---------- Forwarded message ----------
From:
@gmail.com>
Date: Fri, Jul 7, 2017 at 4:08 PM
Subject: The Pending 4 Receipts
To: muditk@hdfclife.in, Mudit Karnawat <mudit.karnawat29@gmail.com>
Hello Mudit
I looked at the image sent. It is a capture on camera.
So where is the original receipt
Appreciate if you can send me the Balance 4 receipts as
similar to the one sent yesterday
Also regret my time and effort was of no use.
Having come all the way to your Bank-Desk,
and not being able to access my account or details
I am not sure if the logic of 2 accounts linked to 1 email id is the issue.
There is something inherently incorrect either in the program or in what we do
Hope we get this resolved soon and I be able to access my Insurance Accounts
You have promised to send me the 4 receipts by tomorrow positive
and we resolve this login issue at HDFC life by Wednesday
Regretfully
R
--------- Forwarded message ----------
From: @gmail.com>
Date: Tue, Jul 11, 2017 at 8:56 AM
Subject: Re: The Pending 4 Receipts
To: muditk@hdfclife.in, Mudit Karnawat <mudit.karnawat29@gmail.com>
Hello Mudit
Regret you could not keep the Time as discussed.
Now I am away and will return by afternoon today
Hope you can arrive at 5:00 pm as discussed
Also if you can send me the image of the receipt, why not give me the original
This and the other 4 is what I have been asking for.
Hope you can procure all the 5 receipts and hand them over this evening when we meet
R
--------- Forwarded message ----------
From:
@gmail.com>
Date: Wed, Jul 12, 2017 at 9:15 AM
Subject: Re: The Pending 4 Receipts
To: muditk@hdfclife.in, Mudit Karnawat <mudit.karnawat29@gmail.com>
Hello Mudit
Regret we could Not meet yesterday inspite of your commitment
You were to arrive this morning at 9:00 am
Hope this is not forgotten
Was shocked and surprised when you said you may have destroyed the receipt
of Payment which was sent to me as an image
I will appreciate if you can get copies of the same ASAP
Time is running out. Unnecessarily I will have to pay Taxes
which could have otherwise been saved.
Distressed
R
-------- Forwarded message ----------
From: @gmail.com>
Date: Fri, Jul 14, 2017 at 11:23 PM
Subject: Re: The Pending 4 Receipts
To: muditk@hdfclife.in, Mudit Karnawat <mudit.karnawat29@gmail.com>
Hello Mudit,
refer our telecon of today.
Regret you are not able to get the Payment Receipts
because of the system being down at all 4 centres
ie: Borivili, Goregaon, Khar and Bandra
You have only been assuring me that I will receive it soon.
I want to know if the loss I incur due to this non fulfillment of service
will be borne by HDFC Life or.....
Because I have very limited time to file my Tax Returns
Hope I do not have to visit the Consumer Court to get a redressal
Await your response by mail for me to proceed
Tired
R
---------- Forwarded message ----------
From: @gmail.com>
Date: Thu, Jul 6, 2017 at 4:18 PM
Subject: Where is the Payment Receipt??
To: muditk@hdfclife.in
Hello Mudit
You have placed me in a awkward situation.
Since the past 4 weeks, you keep assuring me you are arriving with the Receipts
This Today-Tomorrow has continued for so long
Why is it that after making a payment, I cannot get a receipt
Why are you not getting this for me
Distressed and Disgusted with HDFC Life support
R
---------- Forwarded message ----------
From: @gmail.com>
Date: Wed, Jul 5, 2017 at 4:33 PM
Subject: Premium Receipts
To: muditk@hdfclife.in
Hello Mudit
Can I get an Honest answer.
It is more than a month I have been chasing you for the receipts
You have been telling me it will be soon
But soon never comes.
I need to file my returns else my taxes get deducted
Hope you understand the seriousness of the situation.
Await a quick response
regards
R
---------- Forwarded message ----------
From: service@hdfclife.com <service@hdfclife.com>
Date: Tue, Jun 27, 2017 at 3:51 PM
Subject: RE:'HDFCSL=003-083-178' Policy No. 90080405
To: @gmail.com>
Dear
This is with reference to your e-mail communication, we regret to inform you that the attachment which you have provided is not acknowledgement copy, its a premium receipt, hence we request you to provide acknowledgement copy to assist you better.
We hope to have addressed your concern.
We assure you the best of our services always.
Warm Regards,
Rajesh Talla
Customer Service Officer
Hello Arji Wahab
Customer Service Officer
Please find the Acknowledgement receipt attached to this mail as received
from the HDFC Life Insurance relationship Manager
Although the Auto Debit was done a month earlier, I am not sure why the delay
Later I issued a cheque for the same, not to delay on timely payment of my dues
The cheque too was issued a fortnight earlier,
and after a long chase, I managed to get a scan shot of a receipt
which is attached to this mail
but when I asked why yesterdays date on receipt,
he said it is because the Print out was taken yesterday
You can always call on him and confirm this
His name is Mudit Karnawat
SP: +918286262221
Maybe he is overworked, and its the month of Fast too.
Maybe he needs assistance.. Maybe
regards
R
On Tue, Jun 20, 2017 at 5:53 PM, service@hdfclife.com <service@hdfclife.com> wrote:
Dear
This is with reference to your e-mail communication, we would like to inform you that auto debit facility of the aforesaid policy is not activated.If you have requested same at the branch kindly forward us the acknowledgement copy.Further we would like to inform you that we have received the payment by cheque towards the aforesaid policy.
Further we request you to ignore premium reminder mails.
We hope to have addressed your concern.
We assure you the best of our services always.
Warm Regards,
Arji Wahab
Customer Service Officer
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