It is now 7 days and there is NO response from HDFC on the issues I have raised
( http://simplesolutionsforall.blogspot.in/2017/04/mahindra-holidays-is-this-fraud.html )
for which they asked for a 2 day time delay to respond
Now 9 days later I get a response asking for 7 more days as below
---------- Forwarded message ----------
From: HDFC Bank Credit Cards Support <customerservices.cards@hdfcbank.com>
Date: Fri, May 5, 2017 at 1:33 PM
Subject: RE:'HBL=041-093-486' Web - Credit Card - Credit Card on Net Banking - View details of transactions made my last statement date?
To:
Dear Mr.
Thank you for writing to us.
This is with reference to your e-mail regarding your HDFC Bank International Credit Card.
Your request has been forwarded to the concerned department for review and we will respond to you with details within 7 business days. We appreciate your patience in the interim.
Kindly note the query reference number for this e-mail: 17125199904
We are committed to continuously enhance our customer experience by providing more value for our products and services. Towards enriching our customer experience, we provide best in class digital solutions through Netbanking / Mobile banking and PayZapp.
PayZapp puts the Power of Banking directly in your hands. Shop online, Experience HDFC Bank SmartBuy, Send Money to any one in your phone book, Bill Payments, Mobile / DTH and Data card Recharge in just one click. HDFC Bank PayZapp is currently available for download from Google Play store, only for HDFC Bank customer.
Netbanking / Mobile banking offers varied services round - the - clock , just a touch away. You can access the following link http://www.hdfcbank.com/
Also, give a missed call from your registered mobile number to 1800 270 3311 and get your Credit Cards Total Outstanding Amount, Available Balance and Reward Point Balance."
For any other credit card query/clarification, do visit our HDFC Bank webpage at the link www.hdfcbank.com/query for online assistance.
Assuring you of our best service at all times.
Regards,
Arun Kumar.C
Customer Service Officer
HDFC Bank Ltd.
14 days later I get this below response. Is this the way to resolve an issue.
---------- Forwarded message ----------
From: HDFC Bank Credit Cards Support <customerservices.cards@hdfcbank.com>
Date: Fri, May 12, 2017 at 2:32 PM
Subject: RE:'HBL=041-093-486' Web - Credit Card - Credit Card on Net Banking - View details of transactions made my last statement date?
To: <@gmail.com>
14 days later I get this below response. Is this the way to resolve an issue.
---------- Forwarded message ----------
From: HDFC Bank Credit Cards Support <customerservices.cards@hdfcbank.com>
Date: Fri, May 12, 2017 at 2:32 PM
Subject: RE:'HBL=041-093-486' Web - Credit Card - Credit Card on Net Banking - View details of transactions made my last statement date?
To: <@gmail.com>
Dear Mr.
Thank you for writing to us.
This is with reference to your e-mail regarding your HDFC Bank International credit card account.
We request you to revert us with the transaction date and amount to investigate further.
Kindly note the query reference number for this e-mail: 17132708701
We are committed to continuously enhance our customer experience by providing more value for our products and services. Towards enriching our customer experience, we provide best in class digital solutions through Netbanking / Mobile banking and PayZapp.
PayZapp puts the Power of Banking directly in your hands. Shop online, Experience HDFC Bank SmartBuy, Send Money to any one in your phone book, Bill Payments, Mobile / DTH and Data card Recharge in just one click. HDFC Bank PayZapp is currently available for download from Google Play store, only for HDFC Bank customer.
Netbanking / Mobile banking offers varied services round - the - clock , just a touch away. You can access the following link http://www.hdfcbank.com/
Also, give a missed call from your registered mobile number to 1800 270 3311 and get your Credit Cards Total Outstanding Amount, Available Balance and Reward Point Balance."
For any other credit card query/clarification, do visit our HDFC Bank webpage at the link www.hdfcbank.com/query for online assistance. We assure you of our best service at all times.
Assuring you of our best service at all times.
Regards,
Subbiah PL
Customer Service Officer
HDFC Bank Ltd.
I received the below mail a while earlier today.
Is it a known practice to tire out the complainant, with frivolous mails, when the earlier mail was replied to, with the information sought
---------- Forwarded message ----------
From: HDFC Bank Credit Cards Support <customerservices.cards@hdfcbank.com>
Date: Mon, May 15, 2017 at 7:11 PM
Subject: RE:'HBL=041-093-486' Web - Credit Card - Credit Card on Net Banking - View details of transactions made my last statement date?
To:
I received the below mail a while earlier today.
Is it a known practice to tire out the complainant, with frivolous mails, when the earlier mail was replied to, with the information sought
---------- Forwarded message ----------
From: HDFC Bank Credit Cards Support <customerservices.cards@hdfcbank.com>
Date: Mon, May 15, 2017 at 7:11 PM
Subject: RE:'HBL=041-093-486' Web - Credit Card - Credit Card on Net Banking - View details of transactions made my last statement date?
To:
Dear Mr.
Thank you for writing to us.
This is with reference to your e-mail regarding your HDFC Bank International credit card account.
As communicated earlier in our e-mail, we request you to revert us with the transaction date and amount to investigate further.
Kindly note the query reference number for this e-mail: 17135852349
We are committed to continuously enhance our customer experience by providing more value for our products and services. Towards enriching our customer experience, we provide best in class digital solutions through Netbanking / Mobile banking and PayZapp.
PayZapp puts the Power of Banking directly in your hands. Shop online, Experience HDFC Bank SmartBuy, Send Money to any one in your phone book, Bill Payments, Mobile / DTH and Data card Recharge in just one click. HDFC Bank PayZapp is currently available for download from Google Play store, only for HDFC Bank customer.
Netbanking / Mobile banking offers varied services round - the - clock , just a touch away. You can access the following link http://www.hdfcbank.com/
Also, give a missed call from your registered mobile number to 1800 270 3311 and get your Credit Cards Total Outstanding Amount, Available Balance and Reward Point Balance."
For any other credit card query/clarification, do visit our HDFC Bank webpage at the link www.hdfcbank.com/query for online assistance. We assure you of our best service at all times.
Assuring you of our best service at all times.
Regards,
Subbiah PL
Customer Service Officer
HDFC Bank Ltd.
------------------------------
Below is my response of date
Subbiah PL
Customer Service Officer
HDFC Bank Ltd.
I did reply to your this mail earlier also
I am repeating this since someone there is either Blind or deaf and pretends not to have read it.
The date is 9/3/2017
The Transaction Description is Mahindra Holiday - Billdesk Mumbai
The amount is Rs 12569/=
Hope you will be able to investigate and conclude without further delay
R
Just now I received this response from HDFC
--------- Forwarded message ----------
From: HDFC Bank Credit Cards Support <customerservices.cards@hdfcbank.com>
Date: Tue, May 16, 2017 at 4:00 PM
Subject: RE:'HBL=041-093-486' Web - Credit Card - Credit Card on Net Banking - View details of transactions made my last statement date?
To:
Normally when I do any transaction - Physical or Online I get an OTP to enter for the transaction to complete
Regret this time around, there was NO OTP, because the transaction was not done by me but seems like an Internal Fraud.
Because while discussing with the Authorities, I was asked to check if there was an SMS alert.
It is not a practice for me to check my phones for the incoming SMS as it is frequent at almost 2 every hour.
I do check for the OTP whenever I do the Transaction.
Last evening I checked my phone for the messages. Since I have an old Nokia instrument, I clicked the image as seen on the camera and post it here below.
Dear Customer,
Thank you for writing to us.
This is a system-generated response to acknowledge receipt of your e-mail. The subject line contains the reference number through which all your future e-mail correspondence can be tracked. Your feedback is important to us and we are committed to provide a satisfactory resolution. Our Customer Service Executives will respond within a maximum of one working day. In case your query requires further investigation and takes a longer time, we will keep you informed on the time required for resolution.
If you are an existing credit cardmember and have not mentioned your credit card number in your e-mail, please send us an e mail from your registered email ID mentioning your full name & mobile number as mentioned in the application and last four digits of credit card (in the format XXXX XXXX XXXX 1234) , to help us assist you faster. Our customer service representatives are available 24 hours a day, 365 days in a year for online assistance for your credit card queries at the call center numbers mentioned in the below URL.http://www.hdfcbank.com/
IMPORTANT:
Hotlisting of card: Loss of Credit card or any other Card issued by our Bank must be immediately reported to our Phone-Banking unit to have the card hotlisted (cancelled). The Phone-banking facility (Hotlisting Desk) is available round the clock
We shall also reiterate the below safety tips to secure Credit card transactionsEnsure your card transaction is always done in your presence. Do not share your Bank account or card details with anyone over phone, Email or SMSDo not share your card PIN with anyone. Always enter the PIN yourself.Do not hand-over your Card/ATM PIN to any person claiming to be associated with the Bank.http://www.hdfcbank.com/
In case of any attachments being sent to this ID in future, we request you to compress / zip attachments to ensure that your mail size including attachments does not exceed 2048kb. This will enable prompt delivery of your mail and avoid any mail bounces.
Assuring you of our best services.
Regards,
Credit Cards Team
DISCLAIMER:
The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organisation is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise . The contents of this message may not necessarily represent the views or policies of HDFC Bank Ltd
-----Original Message-----
From:
Sent: Thursday, May 18 2017 3:50PM
To: customerservices.cards@
Cc:
Subject: Web - Credit Card - Credit Card on Net Banking - View details of transactions made my last statement date?
![]()
From: HDFC Bank Credit Cards Support <customerservices.cards@hdfcbank.com>
Date: Tue, May 16, 2017 at 4:00 PM
Subject: RE:'HBL=041-093-486' Web - Credit Card - Credit Card on Net Banking - View details of transactions made my last statement date?
To:
Dear Customer,
Thank you for writing to us.
This is with reference to your e-mail regarding your HDFC Bank International credit card account.
We wish to inform you that we are looking into your query and we will respond to you with details within 7 business days. We appreciate your patience in the interim.
Kindly note the query reference number for this e-mail: 17136959843
For any other credit card query/clarification, do visit our HDFC Bank webpage at the link www.hdfcbank.com/query for online assistance. We assure you of our best service at all times.
Assuring you of our best service at all times.
Regards,
Subbiah PL
Customer Service Officer
HDFC Bank Ltd.
------------------------------
Regret this time around, there was NO OTP, because the transaction was not done by me but seems like an Internal Fraud.
Because while discussing with the Authorities, I was asked to check if there was an SMS alert.
It is not a practice for me to check my phones for the incoming SMS as it is frequent at almost 2 every hour.
I do check for the OTP whenever I do the Transaction.
Last evening I checked my phone for the messages. Since I have an old Nokia instrument, I clicked the image as seen on the camera and post it here below.
Dear Customer,
Thank you for writing to us.
This is a system-generated response to acknowledge receipt of your e-mail. The subject line contains the reference number through which all your future e-mail correspondence can be tracked. Your feedback is important to us and we are committed to provide a satisfactory resolution. Our Customer Service Executives will respond within a maximum of one working day. In case your query requires further investigation and takes a longer time, we will keep you informed on the time required for resolution.
If you are an existing credit cardmember and have not mentioned your credit card number in your e-mail, please send us an e mail from your registered email ID mentioning your full name & mobile number as mentioned in the application and last four digits of credit card (in the format XXXX XXXX XXXX 1234) , to help us assist you faster. Our customer service representatives are available 24 hours a day, 365 days in a year for online assistance for your credit card queries at the call center numbers mentioned in the below URL.http://www.hdfcbank.com/
IMPORTANT:
Hotlisting of card: Loss of Credit card or any other Card issued by our Bank must be immediately reported to our Phone-Banking unit to have the card hotlisted (cancelled). The Phone-banking facility (Hotlisting Desk) is available round the clock
We shall also reiterate the below safety tips to secure Credit card transactionsEnsure your card transaction is always done in your presence. Do not share your Bank account or card details with anyone over phone, Email or SMSDo not share your card PIN with anyone. Always enter the PIN yourself.Do not hand-over your Card/ATM PIN to any person claiming to be associated with the Bank.http://www.hdfcbank.com/
In case of any attachments being sent to this ID in future, we request you to compress / zip attachments to ensure that your mail size including attachments does not exceed 2048kb. This will enable prompt delivery of your mail and avoid any mail bounces.
Assuring you of our best services.
Regards,
Credit Cards Team
DISCLAIMER:
The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organisation is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise . The contents of this message may not necessarily represent the views or policies of HDFC Bank Ltd
-----Original Message-----
From:
Sent: Thursday, May 18 2017 3:50PM
To: customerservices.cards@
Cc:
Subject: Web - Credit Card - Credit Card on Net Banking - View details of transactions made my last statement date?
Subbiah PL
Customer Service Officer
HDFC Bank Ltd.
Appreciate knowing the Status
of the wrongly deducted amount
from my Account
R
---------- Forwarded message ----------
From:
Date: Mon, May 22, 2017 at 6:16 PM
Subject: Re: 'HBL=041-093-486' Web - Credit Card - Credit Card on Net Banking - View details of transactions made my last statement date?
To: CC.Disputes@hdfcbank.com
---------- Forwarded message ----------
From:
Date: Mon, May 22, 2017 at 6:16 PM
Subject: Re: 'HBL=041-093-486' Web - Credit Card - Credit Card on Net Banking - View details of transactions made my last statement date?
To: CC.Disputes@hdfcbank.com
On Mon, May 22, 2017 at 5:54 PM, Credit card Disputes <CC.Disputes@hdfcbank.com> wrote:
Dear Mr.
Thank you for writing to us.This is with reference to your mail regarding the disputed charge of Rs. 12569.00 at M/s . MAHINDRA HOLIDAY-BILLDESKMUMBAI incurred on 09-Mar-2017.
We understand that you have certain reservations regarding the above charge processed to your card account. In this regard, we observe from your filled in dispute form that you have not mentioned the reasons for raising the dispute towards the said transaction.
In the view of above, we are unable to initiate our investigations. Hence, we request you to provide us the complete dispute reasons towards the above transaction to enable us do the needful.Kindly note the query reference number for this e-mail: 17142429322.Incase you seek further assistance or clarification, please feel free to contact our Phone Banking officers at any of our 24 hour Phone Banking numbers mentioned in the below URL.Assuring you of our best service at all times.Regards,Subbu LakshmiCredit Cards Correspondence
Assistant Manager
Dear Ms Subbu Lakshmi
Assistant Manager
Credit Cards CorrespondenceAssistant Manager
My Complaint is that I am Not a member of Mahindra Holidays, nor have I got any thing to do with this Company
I have written the same to all concerned
Regret after a few days the same is being repeated
This is a Fraud committed on my by someone within your staff who has done the crime
Hope this clarifies
regards
R
Mahindras have spoken to me a number of times and confirmed there is No such Credit into their Account. They have Not raised an Invoice on me. So what does it mean. Who is the Cheat in this Case.
Maybe it's time to close shop and change your line of business
There are better avenues to cheat the gullible. Not the smart Indian
See message as received copied below;
---------- Forwarded message ----------
From: MemberRelations <MemberRelations@clubmahindra.com>
Date: Tue, May 23, 2017 at 8:10 PM
Subject: RE:'MHRIL=010-754-879' 'Club Mahindra Holidays'
To: " >
DISCLAIMER:- The information contained in this communication is privileged, confidential and is proprietary. This email is solely intended for the use of the addressee. Information in this mail is for MHRIL Business Usage only. Any use to other than the addressee is misuse and infringement to Proprietorship of MHRIL. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this email or any action or omission taken by you in reliance on it, is strictly prohibited and may be unlawful. If you have received this email in error, please notify us immediately ITSupport@mahindraholidays.com
---------- Forwarded message ----------
From: Senior Management <PriorityRedressal.CreditCards@hdfcbank.com>
Date: Fri, May 26, 2017 at 7:50 PM
Subject: RE:'HBL=041-561-769' - Regarding your HDFC Bank credit card account
To: ">
I received a call this afternoon ( 01/06/2017) at 2:47 pm, from a Telang, who said he was from the Investigation Team, and regretted the delay. Heard my side, and assured to resolve this in 3 working days. I hope he is able to maintain his word and that of the Bank.
I received the below message a while earlier. Below is the message received and in trail is my response
From: Senior Management <PriorityRedressal.CreditCards@hdfcbank.com>
Date: Tue, Jun 6, 2017 at 8:56 PM
Subject: RE:'HBL=041-561-769' - Regarding your HDFC Bank credit card account
To: "
Mahindras have spoken to me a number of times and confirmed there is No such Credit into their Account. They have Not raised an Invoice on me. So what does it mean. Who is the Cheat in this Case.
Maybe it's time to close shop and change your line of business
There are better avenues to cheat the gullible. Not the smart Indian
See message as received copied below;
---------- Forwarded message ----------
From: MemberRelations <MemberRelations@clubmahindra.com>
Date: Tue, May 23, 2017 at 8:10 PM
Subject: RE:'MHRIL=010-754-879' 'Club Mahindra Holidays'
To: " >
Dear Mr. ,
Greetings from Club Mahindra!
This is with reference to your post in social media.
Further to our telephonic conversation regarding the payment that is reflecting on your bank statement towards Mahindra Holidays.
We would like to inform that with the details that you had provided we were unable to track any payment at our end. Hence we request you to kindly raise the dispute with the respective bank in this case being HDFC .
Thank you for giving us an opportunity to be of service to you and do reply to this e mail incase of any further clarifications.
Warm regards,
Deepeka
Member relations
Member relations
All new Club Mahindra Mobile App is now available on Playstore. Download now and experience host of new features. Coming soon on iOS.
Login to www.clubmahindra.com and make reservations, check resort details, pay dues and even waitlist your bookings. For Reservations, please click here. Are you new here? Sign up to create your password. User Id is your member ID.
Just SMS HELP to 9272192721 for any membership related information.
For feedback, enquiries and service requests please call 1860-210-1111* or email MemberRelations@Clubmahindra.
If you are calling from outside India please dial +914466953435.
*Business timings: 9:30 AM to 06:30 PM, Monday - Saturday. Closed on Sundays and Public Holidays.
From: Senior Management <PriorityRedressal.CreditCards@hdfcbank.com>
Date: Fri, May 26, 2017 at 7:50 PM
Subject: RE:'HBL=041-561-769' - Regarding your HDFC Bank credit card account
To: ">
Dear Mr.
Dear Ms Deepa B
Also you need to check the money trail and identify into which account it has been credited.
A while earlier I received the below response which I capture and post here. This only depicts the callous nature of how the HDFC Bank staff treat their customers, when instead of resolving the issue and admitting the mistake, they keep asking for 3 days in perpetuity when I enquire of the status of my complaint. The screen on the right is the message I received this evening (30th May 2017)
This is with reference to your e-mail dated May 23, 2017 regarding your HDFC Bank credit card account.
We take this opportunity to confirm on receipt of your email with regard to your credit card and we are looking into your queries raised. We shall respond to you in detail within 1 working day and we request you to bear with us in the interim.
Please feel free to email us at : PriorityRedressal.CreditCards@
Kindly note the reference number for this correspondence is : 17143492766
Assuring you of our best services at all times.
Regards,
Deepa B
Manager - Correspondence
Safety Tips for Secure Card Transactions
1. Ensure your card transaction is always done in your presence
2. Do not share your Bank account or card details with anyone over phone, Email or SMS
3. Do not share your card PIN with anyone. Always enter the PIN yourself.
4. Do not hand-over your Card/ATM PIN to any person claiming to be associated with the Bank
Dear Ms Deepa B
Manager - Correspondence
If I could wait for 30 days, I am sure 31 will not make me a difference
I wish your team luck in nabbing the thief.
Also you need to check the money trail and identify into which account it has been credited.
Since Mahindra Holidays have denied the Transaction or receipt of the amount.
The account it flew into, could be the rat hole.
regards
R
A while earlier I received the below response which I capture and post here. This only depicts the callous nature of how the HDFC Bank staff treat their customers, when instead of resolving the issue and admitting the mistake, they keep asking for 3 days in perpetuity when I enquire of the status of my complaint. The screen on the right is the message I received this evening (30th May 2017)
I received a call this afternoon ( 01/06/2017) at 2:47 pm, from a Telang, who said he was from the Investigation Team, and regretted the delay. Heard my side, and assured to resolve this in 3 working days. I hope he is able to maintain his word and that of the Bank.
I received the below message a while earlier. Below is the message received and in trail is my response
From: Senior Management <PriorityRedressal.CreditCards@hdfcbank.com>
Date: Tue, Jun 6, 2017 at 8:56 PM
Subject: RE:'HBL=041-561-769' - Regarding your HDFC Bank credit card account
To: "
Dear Mr.
I received the below message now
---------- Forwarded message ----------
From: Senior Management <PriorityRedressal.CreditCards@hdfcbank.com>
Date: Wed, Jun 7, 2017 at 3:18 PM
Subject: RE:'HBL=041-561-769' - Regarding your HDFC Bank credit card account
To: R
This is in continuation to your email dated May 23 2017 and our subsequent holding response dated May 29, 2017 regarding your HDFC Bank credit card account.
We infer from your email that you have raised dispute for the transaction incurred on March 9, 2017 for Rs. 12569.00 at M/s. MAHINDRA HOLIDAY-BILLDESKMUMBAI IN .
We would like to inform you that upon investigation, we observe from our records that the said transaction are secure transactions incurred by using the Dynamic password which is confidential and known only to the cardholder. In view of the above, we wish to inform you that the said transactions were incurred by an authorized person and hence the transactions remain payable on the card account.
We wish to advise you that you may report this to the Law Enforcement Authorities and bank will extend its fullest support to the Enforcement Authorities as may be required by them.
Please feel free to email us at : PriorityRedressal.CreditCards@
In line with our focus and commitment to Customer Service, we trust that this Grievance Redressal Cell has addressed your grievance in a fair and equitable manner and the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to our Principal Nodal Officer Mr. Appala Pranesh Rao at HDFC Bank Ltd.5th Floor, Tower B, Peninsula Business Park, Ganpatrao Kadam Marg, Lower Parel West, Mumbai 400013 or E-mail at : pnohdfcbank@hdfcbank.com or Fax at 022-42197125. Alternately you can call at Tel: 022- 30961541.Kindly note the reference number for this correspondence is : 17149924722
Assuring you of our best services at all times.
Regards,
Deepa B
Manager - Correspondence
Safety Tips for Secure Card Transactions
1. Ensure your card transaction is always done in your presence
2. Do not share your Bank account or card details with anyone over phone, Email or SMS
3. Do not share your card PIN with anyone. Always enter the PIN yourself.
4. Do not hand-over your Card/ATM PIN to any person claiming to be associated with the Bank
My Response
Deepa B
Manager - Correspondence
I have been crying hoarse, that I have nothing to do with Mahindra Holidays
I also need to tell you that Mahindras have NO idea on this transaction as it does not reflect in their receipts
and they have told me so, which is all posted
I need to know to which account has this money been credited on that day-date & time.
This is the way we get to the thief, and have him/her behind bars
I received the below message now
---------- Forwarded message ----------
From: Senior Management <PriorityRedressal.CreditCards@hdfcbank.com>
Date: Wed, Jun 7, 2017 at 3:18 PM
Subject: RE:'HBL=041-561-769' - Regarding your HDFC Bank credit card account
To: R
Dear Mr.
This is with reference to your e-mail dated June 6, 2017 regarding your HDFC Bank credit card account.
We take this opportunity to confirm on receipt of your email with regard to transaction dispute and we are looking into your queries raised. We shall respond to you in detail within 3 working days and we request you to bear with us in the interim.
Please feel free to email us at : PriorityRedressal.CreditCards@
Kindly note the reference number for this correspondence is : 17158633092
Assuring you of our best services at all times.
Regards,
Deepa B
Manager - Correspondence
Safety Tips for Secure Card Transactions
1. Ensure your card transaction is always done in your presence
2. Do not share your Bank account or card details with anyone over phone, Email or SMS
3. Do not share your card PIN with anyone. Always enter the PIN yourself.
4. Do not hand-over your Card/ATM PIN to any person claiming to be associated with the Bank
Know more @ http://www.hdfcbank.com/
-------- Forwarded message ---------- From: @gmail.com> Date: Fri, Jun 23, 2017 at 12:48 PM Subject: Re: 'HBL=041-561-769' - Regarding your HDFC Bank credit card account To: PriorityRedressal.CreditCards@hdfcbank.com 
Deepa B
Manager - Correspondence
Since I have nothing to do with Mahindra Holidays, and they have confirmed that there is NO credit of such amount into their Account, I only need to know from you into which Account has this money been credited
On response I shall take it forward as appropriate
Await
R
On Fri, Jun 9, 2017 at 7:40 PM, Senior Management <PriorityRedressal.
---------- Forwarded message ---------- From: @gmail.com> Date: Fri, Jun 23, 2017 at 1:02 PM Subject: Cheated on my Credit Card To: pnohdfcbank@hdfcbank.com 
Dear Mr Rao,
I look up my credit card statement only to ensure money is available in my account for full deduction.
In March when I looked up I noticed a mention of Mahindra Holidays
I have nothing to do with Mahindra Holidays
I wrote to them and they have confirmed on date mentioned, no money with my last 4 digits have been received
I have been chasing your Bank to tell me to which account has the money then been credited
I did not respond or receive any OTP, since I did not do any transaction with them
Your staff has been asking me for 3 days every time and now tell me that it is all in order and that I have done the transaction.
My only request now is tell me to which account is this money credited since Mahindras have not received it, and we get hold of the one who has done the crime.
Can you as the Principal Nodal Officer assist me on this
regards
R
-- Forwarded message ---------- From: Senior Management <PriorityRedressal.CreditCards@hdfcbank.com> Date: Fri, Jun 23, 2017 at 5:24 PM Subject: RE:'HBL=042-238-507' Cheated on my Credit Card To: @gmail.com>
Dear Mr.
This is in reference to your email dated June 23, 2017 regarding your HDFC Bank credit card account.
We are reviewing your issue on disputed transaction and will revert to you in 2 working days.
We request you to bear with us in the interim.
Please feel free to write to us at: priorityredressal.creditcards@
Kindly note the query reference number for this correspondence is 17174978307.
Assuring you of our best services at all times.
Regards,
Pramod Nair
Manager-Correspondence
Safety Tips for Secure Card Transactions
---------- Forwarded message ---------- From: @gmail.com> Date: Thu, Jun 29, 2017 at 12:41 PM Subject: Re: 'HBL=042-238-507' Cheated on my Credit Card To: PriorityRedressal.CreditCards@hdfcbank.com  Dear Mr Pramod Nair
Manager-Correspondence
and you have been able to find out where my Money has gone.
Tell me the Account Number / Account Holder
and after verification with recipient take this to conclusion
In the statement it was mentioned Mahindra Holidays
Since I have Nothing to do with Mahindra Holidays,
they too have written to me that on said date there is No Receipt of such amount
with my Credit Card last 4 digits
You can read all details at
Please read until the end to have a full picture of what I say.
regards
R
--------- Forwarded message ---------- From: Senior Management <PriorityRedressal.CreditCards@hdfcbank.com> Date: Thu, Jun 29, 2017 at 5:50 PM Subject: RE:'HBL=042-238-507' Cheated on my Credit Card To: @gmail.com>
Dear Mr.
This is in reference to your email dated June 23, 2017 regarding your HDFC Bank credit card account.
We are reviewing your issue on disputed transaction and will revert to you in 2 working days.
We request you to bear with us in the interim.
Please feel free to write to us at: priorityredressal.creditcards@
Kindly note the query reference number for this correspondence is 17174978307.
Assuring you of our best services at all times.
Regards,
Pramod Nair
Manager-Correspondence
---------- Forwarded message ---------- From: Senior Management <PriorityRedressal.CreditCards@hdfcbank.com> Date: Thu, Jun 29, 2017 at 7:00 PM Subject: RE:'HBL=042-238-507' Cheated on my Credit Card To: @gmail.com>
Dear Mr.
This is in reference to your email dated June 23, 2017 and our interim response dated June 29, 2017 regarding your HDFC Bank credit card account.
We understand that you are
We note from your email that
We have initiated investigation towards the above mentioned disputed transaction and are pleased to inform you that we have arranged to provide the temporary credit for the disputed amount to your card account, pending completion of investigation. The relevant credit will
Please feel free to write to us at: priorityredressal.creditcards@
In line with our focus and commitment to Customer Service, we trust we have addressed your grievance in a fair and equitable manner and the issue has been resolved to your satisfaction. In accordance with regulatory guidelines, we are also required to mention that you may approach the Banking Ombudsman (appointed by the Reserve Bank of India); in the event you are not satisfied with our handling of your complaint.
Should you wish to exercise this option, please log on to our website www.hdfcbank.com for details of the Banking Ombudsman Scheme – 2006.
Kindly note the query reference number for this correspondence is 17174978307. Assuring you of our best services at all times. Regards, Pramod Nair Manager-Correspondence ---------- Forwarded message ---------- From: @gmail.com> Date: Thu, Jun 29, 2017 at 7:13 PM Subject: Re: 'HBL=042-238-507' Cheated on my Credit Card To: PriorityRedressal.CreditCards@hdfcbank.com  Dear Mr Pramod NairManager-Correspondence
This is better. Matter of fact, when I first blew the whistle,
that this is a false entry, you should have not deducted the amount
and kept it for investigation.
After having deducted, the next best option was to revert this as done in today's mail.
Thirdly, let me tell you that 100 days are completed since I blew the whistle.
However asking for a further 50 days only displays the callousness of the investigating team
Please take the time requested, but we need to get to the bottom of this entire ordeal.
I would like to know from you after 50 days, where this amount was credited
and how it got to his/her account
Thank you
R
HP: 98
SP: 99 ---------- Forwarded message ---------- From: Senior Management <PriorityRedressal.CreditCards@hdfcbank.com> Date: Sat, Jul 1, 2017 at 3:35 PM Subject: RE:'HBL=042-238-507' Cheated on my Credit Card To: R@gmail.com>
Dear Mr. R
This is in reference to your email dated June 29, 2017 regarding your HDFC Bank credit card account.
We are reviewing your issue on disputed transaction and will revert to you in 2 working days.
We request you to bear with us in the interim.
Please feel free to write to us at: priorityredressal.creditcards@
Kindly note the query reference number for this correspondence is 17182517965 .
Assuring you of our best services at all times.
Regards,
Pramod Nair
Manager-Correspondence
---------- Forwarded message ----------
From: Senior Management <PriorityRedressal.CreditCards@hdfcbank.com> Date: Tue, Jul 4, 2017 at 5:47 PM Subject: RE:'HBL=042-238-507' Cheated on my Credit Card To: R @gmail.com>
Dear Mr.
This is in reference to your email dated June 29, 2017 regarding your HDFC Bank credit card account.
We understand your concerns expressed on your recent interactions with the bank and we sincerely regret any inconvenience caused in this regard. We have taken note of your feedback expressed on your interaction with the bank and we assure that your comments are being reviewed as appropriate.
We note that the transaction
We infer from your earlier
In line with our focus and commitment to Customer Service, we trust we have addressed your grievance in a fair and equitable manner and the issue has been resolved to your satisfaction. In accordance with regulatory guidelines, we are also required to mention that you may approach the Banking Ombudsman (appointed by the Reserve Bank of India); in the event you are not satisfied with our handling of your complaint. Should you wish to exercise this option, please log on to our website www.hdfcbank.com for details of the Banking Ombudsman Scheme – 2006.Please feel free to write to us at: priorityredressal.creditcards@
Kindly note the query reference number for this correspondence is 17182517965.
Assuring you of our best services at all times. Regards, Pramod Nair Manager-Correspondence
---------- Forwarded message ----------
From: R @gmail.com> Date: Tue, Jul 4, 2017 at 8:28 PM Subject: Re: 'HBL=042-238-507' Cheated on my Credit Card To: PriorityRedressal.CreditCards@hdfcbank.com  Dear Mr Pramod NairManager-Correspondence
In response to your mail I only have to add as below
Since the Money has been Debited from my Account,
it is but Natural that the Credit should also be to my Account.
Crediting my Card in the Interim or as Regular is logically Incorrect.
I hope my thinking is in line with any natural thinking process
You do not Tax Peter and Credit Paul because Peter and Paul are Siblings
regards
R
---------- Forwarded message ----------
From: Senior Management <PriorityRedressal.CreditCards@hdfcbank.com> Date: Wed, Jul 5, 2017 at 6:44 PM Subject: RE:'HBL=042-238-507' Cheated on my Credit Card To: @gmail.com>
Dear Mr. R
This is in reference to your email dated July 04, 2017 regarding your HDFC Bank credit card account.
We are reviewing your issue on disputed transaction and will revert to you in 2 working days.
We request you to bear with us in the interim.
Please feel free to write to us at: priorityredressal.creditcards@
Kindly note the query reference number for this correspondence is 17186846654.
Assuring you of our best services at all times.
Regards,
Pramod Nair
Manager-Correspondence
Last evening and this morning(6th July-12:20pm) I received a call from Ms Neetu asking for some more time to resolve the issue. I said in an earlier message it was mentioned that my Credit Card would be Credited with the amount, and I requested to Credit my Bank Account as it was from here the money was drawn. She asked if I wanted not to get this Money in the Interim. My only contention is that when I raised the Alarm, they should have flagged this transaction as under dispute and not deducted the amount until resolved to mutual satisfaction.
Having deducted the amount the Onus is on me to continue the chase until Credit received. This is Not Service. This is surely not the way business is done.
After Months of Chasing the issue has now come to a partial close with HDFC Credit Card Division reversing the deduction. The Best is yet to come.  ---------- Forwarded message ---------- From: Senior Management <PriorityRedressal.CreditCards@hdfcbank.com> Date: Fri, Jun 23, 2017 at 6:03 PM Subject: RE:'HBL=041-561-769' - Regarding your HDFC Bank credit card account To: @gmail.com> Dear Mr.
This is with reference to your e-mail dated June 23, 2017 regarding your HDFC Bank credit card account.
We take this opportunity to confirm on receipt of your email with regard to your credit card and we are looking into your queries raised. We shall respond to you in detail within 2 working days and we request you to bear with us in the interim.
Please feel free to email us at : PriorityRedressal.CreditCards@
Kindly note the reference number for this correspondence is : 17174986412
Assuring you of our best services at all times.
Regards,
Deepa B
Manager - Correspondence
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