Tata Credit Card

It is disgusting to see the way the present Tata Credit Card team functions.
I have been writing and they calling me after reading my mail, and speaking to them telling them the issue. But every time they do something else altogether
Wonder how they get recruited in the first place. If I was the Manager, maybe a few of them involved in this conversation would have been dismissed for incompetency. Read my conversation below: 

--------- Forwarded message ----------
From: <Customer.care@tatacard.com>
Date: Thu, Jun 22, 2017 at 3:55 PM
Subject: RE: [Interaction Id:1-21465473930] EXT: My New Tata Card
To:

22/06/2017

Dear Mr. R

Thank you for writing to TATA Credit Card.

We truly value you as our privileged customer and regret the inconvenience caused to you in the matter addressed to us.

Outstanding Related : We wish to inform you that Rs.574.00 has been charged towards annual fee charges.

Annual Membership Fee Related: We wish to apprise you the annual fee billed to your card account is a basic product price which covers only a portion of the cost incurred by us in maintaining your card account.

We wish to inform you that your TATA card is chargeable and annual fee is Rs.499/- plus Govt. Service Tax(15%)  as applicable and total amount is (499 + 74.85) total is Rs. 574.00.

E-Mail Id Change :- We would like to inform you that now you can place request for change of E-mail id  through our website www.tatacard.com.

If you are not satisfied with the response, you can write to VP, Customer Service at head@tatacard.com using the same subject line. You will receive a response within 8 working days or call our 24 hours, 7 days a week Helpline number 39 02 34 56 (prefix local STD code) or 1800 180 8282 (toll free).

Yours sincerely,

Amiti Lamba  - Customer Service

----Original Message----- 

From: rpxxxx@gmail.com

Sent: 19/6/2017 11:55:00 AM

To: <customer.care@tatacard.com>

Subject: EXT: My New Tata Card

Hi

I received the first Invoice without a single transaction

A few points to make

My email id is this ( rpxxxx@gmail.com ) and not as mentioned on the statement

Regret this was clearly filled in and yet a mistake made in the records

R

PS: My next point after receiving a resolution to this

--------- Forwarded message ----------

From:  <rpxxxx@gmail.com>

Date: Tue, Jul 18, 2017 at 12:49 PM

Subject: Re: [Interaction Id:1-21465473930] EXT: My New Tata Card

To: Customer.care@tatacard.com

Dear Sir,

I got a call from an Over Smart lady who kept on saying all incorrect words.

Finally I had to put her in place, and tell her what my request was all about.

Yesterday I read this message on my Phone

Inspite of telling her what my request was about the Incorrect email id mentioned

she has the temerity to send me this SMS

See below

 

------- Forwarded message ----------

From: rpxxxx@gmail.com>
Date: Tue, Jul 18, 2017 at 7:00 PM
Subject: Re: [Interaction Id:1-21465473930] EXT: My New Tata Card
To: Customer.care@tatacard.com

Hello

I tell you this girl who spoke to me should be identified and terminated for inefficiency

I just received my next Invoice

I have captured a snapshot to show you.

The email id has NOT been corrected

My email is rpxxxx@gmail.com

and she has written again as rdrxxx@gmail.com

Can TATA cards not pay and extra Rs 100/- and get educated staff

Regret your standards

R

--------- Forwarded message ----------
From: <Customer.care@tatacard.com>
Date: Sat, Jul 29, 2017 at 11:32 AM
Subject: Re: [Interaction Id:1-21465473930] EXT: My New Tata Card
To: rpxxxx@gmail.com

29/07/2017

Dear Mr. R

Thank you for writing to TATA Credit Card.
We truly value you as our privileged customer and regret the inconvenience caused to you in the matter addressed to us.

Payment Acknowledgement : We wish to inform you that we have received the payment of Rs.14,955.00 made by you and the same has already been credited to your TATA card account.

Activation Offer: We wish to inform you that you will be getting 500 Reward Points worth Rs 500 by swiping your TATA  Card on total spends of Rs 2000 or more within 60 days of receiving your card.  We would like to inform you that 500 Reward Points will get credited with 60 days from first transaction date.

If you are not satisfied with the response, you can write to VP, Customer Service at head@tatacard.com using the same subject line. You will receive a response within 8 working days or call our 24 hours, 7 days a week Helpline number 39 02 34 56 (prefix local STD code) or 1800 180 8282 (toll free).

Yours sincerely,

Amiti Lamba  - Customer Service

--------- Forwarded message ----------
From: R<rpxxxx@gmail.com>
Date: Sat, Aug 12, 2017 at 10:04 AM
Subject: Re: [Interaction Id:1-21465473930] EXT: My New Tata Card
To: Customer.care@tatacard.com

Dear Sir,

I have written and also spoken to many of your staff

Seems we have a bunch of you know what.....

All these ......have called, spoken and confirmed my email id is corrected.

This morning I was wondering why my statement has NOT arrived

When I checked the site, 

my email id is still not corrected.

Surely that b..... f... needs to be dismissed for Incompetency

Disgusted with this style of working

R

PS: See attached statement(sent with the mail)

----Original Message-----
From: rpxxxx@gmail.com

Sent: 12/8/2017 10:25:15 AM
To: <head@tatacard.com>
Subject: Fwd: [Interaction Id:1-21465473930] EXT: My New Tata Card

---------- Forwarded message ----------
From: R <rpxxxx@gmail.com>
Date: Sat, Aug 12, 2017 at 10:04 AM
Subject: Re: [Interaction Id:1-21465473930] EXT: My New Tata Card
To: Customer.care@tatacard.com

Dear Sir,

I have written and also spoken to many of your staff

Seems we have a bunch of you know what.....

All these ......have called, spoken and confirmed my email id is corrected.

This morning I was wondering why my statement has NOT arrived

When I checked the site, 

my email is still not corrected.

Surely that b..... f... needs to be dismissed for Incompetency

Disgusted with this style of working

R

PS: See attached statement

--------- Forwarded message ----------
From: <head@tatacard.com>
Date: Wed, Aug 16, 2017 at 5:41 PM
Subject: Fwd: [Interaction Id:1-21465473930] EXT: My New Tata Card
To: rpxxx1@gmail.com

Dear Mr.

Warm Greetings for the day!

This is with reference to your email dated 12/08/2017 regarding your Tata card account.

Please accept our sincere apologies for the inconvenience caused to you.                     

We wish to inform you that we have already updated the correct email id RPxxxx@GMAIL.COM  in our record as per your request.

We would like to share that your account is registered with the hard copy and soft copy of the statement both so every month hard copy of the statement has been send at your mailing address and soft copy of the statement has been send on your registered email id.

In case of any further assistance, please feel free to contact us at head@tatacard.com

You can also get easy access to exclusive services & account information with just a click on our website sbicard.com. You can now get response to your query within 24 hours. Introducing fast and easy way to raise queries online. To log a query, please click http://bit.ly/2ncFMDX

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Yours sincerely,
Manoj Barik
From Nodal Desk - Tata Card