The entire conversation of the past 5 months have been posted at
Payment Receipts Not being issued
I then decided to escalate the matter to the next level, so here goes the new trail.....
Date: Wed, Aug 23, 2017 at 10:51 PM
Subject: Reminder No 1: Fwd: Assist resolve my issue
To: aparnak@hdfclife.com
Reminder No 1
Date: Mon, Aug 28, 2017 at 8:31 PM
Subject: Re: 'HDFCSL=003-211-578' Assist for Policy Number: 90087626
To: service@hdfclife.com
Dear Sir
---------- Forwarded message ----------
From: R <rxxxxx@gmail.com>
Date: Sat, Aug 26, 2017 at 10:25 AM
Subject: Re: 'HDFCSL=003-211-578' Policy Number: 90087626
To: service@hdfclife.com
Dear Mr Lokesh
Customer Service Officer
---------- Forwarded message ----------
From: service@hdfclife.com <service@hdfclife.com>
Date: Mon, Aug 28, 2017 at 9:25 PM
Subject: RE:'HDFCSL=003-211-578' Policy Number: 90087626
To: R <rxxx@gmail.com>
Date: Mon, Aug 28, 2017 at 11:34 PM
Subject: Re: 'HDFCSL=003-211-578' Policy Number: 90087626
To: service@hdfclife.com
Dear Lokesh
Payment Receipts Not being issued
I then decided to escalate the matter to the next level, so here goes the new trail.....
---------- Forwarded message ----------
From: R <rxxxxx@gmail.com>Date: Wed, Aug 23, 2017 at 10:51 PM
Subject: Reminder No 1: Fwd: Assist resolve my issue
To: aparnak@hdfclife.com
Reminder No 1
Appreciate response ASAP
regards
R
---------- Forwarded message ----------
From: R <rxxxxx@gmail.com>
Date: Thu, Aug 17, 2017 at 8:39 PM
Subject: Assist resolve my issue
To: aparnak@hdfclife.com
Dear Madam
From: R <rxxxxx@gmail.com>
Date: Thu, Aug 17, 2017 at 8:39 PM
Subject: Assist resolve my issue
To: aparnak@hdfclife.com
Dear Madam
I am totally disappointed with the service rendered.
From April I have been chasing my Relationship Manager at HDFC life,
Mr Mudit Karnawat, to provide me my Payment Receipts as needed
Wanted to take charge of my own account, but unable to login too
He logged and showed it to me at the Bank at Juhu-Versova Link Road
When I got home it would not open
From then until date he says the system is down ( almost 5 months now)
I have posted it all at
Appreciate if after reading my plight you can assist me resolve the issue.
regards
Reynolds
HP: 9820021267
SP: 9920821267
SP: 9920821267
---------- Forwarded message ----------
From: R Date: Mon, Aug 28, 2017 at 8:31 PM
Subject: Re: 'HDFCSL=003-211-578' Assist for Policy Number: 90087626
To: service@hdfclife.com
Dear Sir
Further to the Telecon of today, you assured me the receipt before EOD
Regret this has NOT happened
Appreciate if commitments can be kept
or am I asking for more
Regret the service
R
From: R <rxxxxx@gmail.com>
Date: Sat, Aug 26, 2017 at 10:25 AM
Subject: Re: 'HDFCSL=003-211-578' Policy Number: 90087626
To: service@hdfclife.com
Dear Mr LokeshCustomer Service Officer
Please find attached a snapshot of the Policy mentioned.
The Policy Number is mentioned in the Subject line
Date of Birth is (also can be seen in the attached doc)
Mobile Number is 9999999999/ 8888888888 (wife / self)
Trust this information suffices
regards
R
---------- Forwarded message ----------
From: service@hdfclife.com <service@hdfclife.com>
Date: Mon, Aug 28, 2017 at 9:25 PM
Subject: RE:'HDFCSL=003-211-578' Policy Number: 90087626
To: R <rxxx@gmail.com>
Dear Mr.R ,
This is with reference to your e-mail communication,policy specific information is only shared with the policyholder on his/ her registered e-mail ID.
Hence, we request you to guide the policyholder to write to us from his/her registered e-mail ID with signatures or visit at any of our nearest HDFC Life branches and submit the request
Hence, we request you to guide the policyholder to write to us from his/her registered e-mail ID with signatures or visit at any of our nearest HDFC Life branches and submit the request
We hope to have addressed your concern.
We assure you the best of our services always.
Warm Regards,
Lokesh
Customer Service Officer
---------- Forwarded message ----------
From: R<rxxxxx@gmail.com>Date: Mon, Aug 28, 2017 at 11:34 PM
Subject: Re: 'HDFCSL=003-211-578' Policy Number: 90087626
To: service@hdfclife.com
Dear Lokesh
Customer Service Officer
I shall ask my wife to address this issue from her email id.
Now it being late, she will do it tomorrow morning
I hope subsequent to this there will be No Delay
regards
R
---------- Forwarded message ----------
From: R <rxxxxx@gmail.com>
Date: Tue, Aug 29, 2017 at 10:14 AM
Subject: Re: 'HDFCSL=003-211-578' Policy Number: 90087626
To: service@hdfclife.com
Dear Lokesh
---------- Forwarded message ----------
From: R <rxxxxx@gmail.com>
Date: Tue, Aug 29, 2017 at 8:48 PM
Subject: Re: 'HDFCSL=003-211-578' Policy Number: 90087626
To: service@hdfclife.com
Dear Lokesh
From: R <rxxxxx@gmail.com>
Date: Tue, Aug 29, 2017 at 10:14 AM
Subject: Re: 'HDFCSL=003-211-578' Policy Number: 90087626
To: service@hdfclife.com
Dear Lokesh
My wife has sent a mail has requested
Hope you will now expedite the request
R
---------- Forwarded message ----------
From: service@hdfclife.com <service@hdfclife.com>
Date: Tue, Aug 29, 2017 at 8:13 PM
Subject: RE:'HDFCSL=003-211-578' Policy Number: 90087626
To: R <rxxxxx@gmail.com>
From: service@hdfclife.com <service@hdfclife.com>
Date: Tue, Aug 29, 2017 at 8:13 PM
Subject: RE:'HDFCSL=003-211-578' Policy Number: 90087626
To: R <rxxxxx@gmail.com>
Dear Mr.R,
This is with reference to your e-mail communication, we have not received any email please ask to write us a fresh mail so that needful can be done.
We assure you the best of our services always.
Warm Regards,
Lokesh
Customer Service Officer
---------- Forwarded message ----------
From: R <rxxxxx@gmail.com>
Date: Tue, Aug 29, 2017 at 8:48 PM
Subject: Re: 'HDFCSL=003-211-578' Policy Number: 90087626
To: service@hdfclife.com
Dear Lokesh
Customer Service Officer
Maybe there is some confusion here.
Typical that one does not know what is happening around
Please find the response received in attachment
Please try and expedite the matter and bring this to a closure
regards
Reynolds
Below is the attached doc sent to Lokesh
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