Everyday the past two decades we see a new service being launched and a new helpline. Do you think it is possible for anyone in his normal senses to recall these 4, 6 or 8 digit numbers, especially during a crisis.
Can we not instead have a single number: Helpline: 11111111
When this number is dialled, the requirement of the person manning the service is to direct it to the correct state/service or number
This then is further directed to the next level of correctness, and so forth, that within a few minutes the final point of contact is established.
So be it a threat of Fire, or Water, be it a crime against another, the helpline is the same. The path to get there is managed by the operators
In a max of 6 transfers the final destination should have been reached
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