Issues continue at BigRock, with my website of more than a decade being deleted

A Welcome to Support. How may I help you? Aneesh K Hello Aneesh It's 3 days I have been chasing team support can you access my earlier chats A I am sorry to know that. I will try checking the details, please be online Aneesh K yes will be online 1:58 PM I could see that the issue was with the auto renew for the account, is that correct? 2:06 PM A Are we still connected? The chat will get disconnected automatically if there is no reply from your end. Aneesh K 2:11 PM yes 2:14 PM I waited for more than 5 minutes and thought you were busy elsewhere Have you found the solution. Last night I was told it will be resolved this morning 2:16 PM Well, as per the details I have checked I could see that the billing team has replied stating the account is already deleted and there was no credit card details added in the account and hence the auto renew have failed, 2:17 PM I request you to please check your mail and reply back on the same A Since I am from technical team I do not have access to check the details for billing Aneesh K All my sites prior to this and after this has been renewed so that is a lie that it got deleted because of this reason can you escalate my complaint to your seniors. 2:18 PM If all my sites can be auto renewed why this failed Sure, I will escalate this for you I also request you to drop an email to our escalation team from your end and how will i know it's been escalated whats the email id Here is the email ID : escalations@bigrock.com i will You will be updated at the earliest within 4 hours. A Thanks Aneesh K okay Enter Message

Chat started at 8:33 PM K Welcome to Support. How may I help you? Kevin A Hi Kevin I have about 15 sites hosted with bigrock till yesterday if i login my main control panel i can access all my sites but now when i try to access my site 8:35 PM matrimates.com it keeps asking me to repeatedly login why so okay now it worked 8:49 PM another issue all my sites are in auto renewal mode K Yes Kevin A on saturday after long i visited my main control panel and noticed 1 site missing saturday and sunday i tried to seek help but was getting an error message 8:50 PM this morning i spoke to vishnu and he said they are looking into why my site is down or missing got a mail from rebecca thank you for your patience we are looking into it the day has ended what's the status 8:51 PM Let me check K bullsnbearstracker.com ? Kevin A yes

Issues at Big Rock

 

 

 

 

Chat started at 1:11 PM

• V
  Welcome to Support. How may I help you?
  Vishnu N
• Hi
• V
  Hello
  Vishnu N
• Vishnu
• All my sites are in auto renewal mode
• have about 15 sites under my name
• On Saturday while checking realised my one site is missing
  1:12 PM
• V
  Okay, may I know the query and the domain name in question?
  Vishnu N
• http://bullsnbearstracker.com/
• this site was live the past decade
  1:13 PM
• suddenly it is pulled down
• ??
  1:14 PM
• V
  Let me check that
  Vishnu N

  1:16 PM
• Hope you are comfortable to chat in English
  1:16 PM
• V
  Yes
  Vishnu N

  1:18 PM
• have you been able to check that
• V
  Working on the same and fetching details on the same
  Vishnu N
• ok
  1:19 PM
• V
  Billing team is currently checking the action
  Vishnu N

  1:22 PM
• ok
  1:25 PM
• V
  A case will be needed for this doing the needful
  Vishnu N

  1:27 PM
• means
• it was all on auto renewal
• if auto renewal failed and you pulled it down
  1:28 PM
• put it up and tell me how
• i will renew and make the payment for 1 year
• Actually the same is not yet clear and I do not wish to give you some wrong information Our team will first need to check the action to restore the same or take action against it
• 27374992 Case ID
• V
  Kindly not the case ID for the same
  Vishnu N
• okay and after that what should i do

Enter Message

and then I read a mail as below

Confirmation of Receipt of INR 1001.82 vide Receipt ID 103268799

answer bigrock

BigRock.com Billing Team via livemailservice.com	Fri, Nov 13, 10:33 AM (3 days ago)
to me

Please note details of Funds Received from you

Receipt Details
Receipt ID: 103268799
Receipt Description: Received INR 1001.82 for Payment for InvoiceID(s) : 103268797 via Pay.pw (Ref: Payment-C-6695749-21959703)
Receipt Amount: INR 1001.82

These funds have been credited to your account. You may Print this Receipt by following the below steps:

1. Click on the link below

http://manage.bigrock.in/linkhandler/servlet/ViewCustomerTransactionsServlet?transid=103268799&role=customer

2. Login with your username and password

3. Click on the "Print" button if you wish to Print a copy of this Receipt

Support
For any support with respect to your relationship with us you can always contact us directly using the following Information.

Technical Support:
Tech Support URL: http://support.bigrock.com

Sales Contact:
Email Address: sales@bigrock.com
Tel No.: +91.2267209001
Fax No.: +91.2230797901

Billing Contact:
Email Address: billing@bigrock.com
Tel No.: +91.2267209001
Fax No.: +91.2230797901
https://www.bigrock.in/support/legal.php
Regards,

BigRock Team
http://bigrock.com

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Tel (India): +91-22-30797900
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