I was delivered a defective electrical product for which I paid Rs 3599/-
On switching it On the entire house went into darkness
Tried the same thrice and all results were the same.
Within an hour of receipt, I sent in a return request and asked for refund
The product was immediatly packed and the next day the courier arrived and collected the same
On Fri, May 17, 2019 at 10:35 PM Amazon Pay balance <AmazonPay-balance@amazon.in> wrote:
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Order Date: 17 May 2019
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Hi Rxxxxxxs,
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Thank you for using your Amazon Pay balance. Your payment for Rs 329.00 on Amazon.in was successful.
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Amazon Pay balance
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Rs. 3586.00
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Money
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Rs. 6.00
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Gifts & Credits
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Rs. 3580.00
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Today I ordered an item and it asked me to pay for it, when I have as much as this amount in the Amazon Account
So when will I get this amount which is due to me into my Bank Account Registered with Amazon
---------- Forwarded message ---------
From: <cs-reply@amazon.in>
Date: Sun, May 12, 2019 at 10:03 PM
Subject: Your Amazon.in Order # 404-7657832-6228356
To: <rxxxxxx@gmail.com>
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| Message From Customer Service |
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Hello Rxxxxxxx,
Thank you for sharing the snapshots and order details.
I acknowledge your concern regarding refund for the product 404-7657832-6228356 - Clearline Stainless Steel Food Warmer (Silver).
I am sorry for the inconvenience caused to you.
To help you further, I have checked your account and seen that the product is successfully coming back to us. The refund for the product amount is going to be initiated to your account in three business days once the product reaches to the warehouse..
Once the refund gets initiated you will receive a notification regarding the same. Team Amazon always release refund in one day, but the bank takes 3-5 business days to process the refund and to credit the amount to the customer's account.
On checking, I have found that you had paid via COD mode. Refund for COD orders will be processed via following ways:
1. Refund to your Bank Account - takes 3-5 business days to get credited as per bank's policy.
2. Refund to your Amazon Pay Balance - takes 24 hours to get credited.
Therefore, please ensure to add your Bank Account details at the link below in case of a Bank Account refund:
https://www.amazon.in/gp/css/account/bank-accounts/view.html?ref_=ya_add_ba&view...
To ensure that you get your refund on time, the name on your Amazon.in account needs to match the name on your Bank Account.
I would like to assure you that we will prevent you from bearing any financial impact.
Thank you Rxxxxxxx, for being a valuable customer with Amazon.in. |
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We appreciate your feedback. Please use the buttons below to vote about your experience today |
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Warmest regards,
Suguna |
| Amazon.in |
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Thank you for your inquiry. Did I solve your problem?
Yes No
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Your feedback is helping us build Earth's Most Customer-Centric Company.
Download Amazon App and shop anytime, anywhere www.amazon.in/apps |
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Original Message
---------- Forwarded message ---------
From: Amazon.in
Date: Mon, May 6, 2019 at 3:14 PM
Subject: Dispatched: Clearline Stainless Steel...
To:
Your Orders
| Your Account
| Amazon.in
Shipping Confirmation
Order #404-7657832-6228356
Hello Rxxxxxxx,
We thought you'd like to know that Clearline Appliances dispatched your
item(s). Your order is on the way.
For the secure delivery of your order, we’ll send you an OTP (One Time
Password) you’ll use to accept the package on the delivery day. This OTP
will be valid till the end of the day.Learn more
about
OTP for Amazon deliveries.
If you need to return an item from this shipment or manage other orders,
please visit Your Orders
on
Amazon.in.
Arriving:
*Sunday, May 12*
Your
package was sent to:
Sold by Clearline Appliances
On Fri, May 10, 2019 at 5:03 PM wrote:
> [image: image.gif]
> [image: image.gif]
>
>
> Your Account
>
> Amazon.in
>
> Message From Customer Service
> Hello,
>
> Unfortunately, you've missed to mention your order number in your email.
> In this case, I kindly request you to please write back with the order
> number so that we are able to escalate this issue to our payments
> department. As you know it is fully automated system and our system not
> allow us to proceed further without the order number. I hope you will
> understand our limitation in this situation.
>
> I realize that at this point of time asking you to contact us again would
> be disappointing, but in a situation like this, it is very important for us
> that we provide you with accurate and expedient resolution and in my
> experience, this is the best way to be certain that your issue is resolved
> more appropriately. Once we receive this information we can take further
> action. We appreciate your patience and understanding in this regard.
>
> We appreciate your feedback. Please use the buttons below to vote about
> your experience today
>
> Warmest regards,
> Prakash J
> *Amazon.in*
>
> *Thank you for your inquiry. Did I solve your problem?*
> Yes
>
> No
>
>
> Your feedback is helping us build Earth's Most Customer-Centric Company.
>
> Download Amazon App and shop anytime, anywhere www.amazon.in/apps
> *Original Message*
> Dear Sir,
>
> I had an issue with a electrical product received yesterday
> and sought return, which was collected from my residence this morning
>
> Appreciate if the Money Paid can be Credited to my savings account
> registered now on your site
>
> Thank you for your time and support
> regards
>
> Rxxxxxxx
> 9xxxxxxxxx
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