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Monday 15 June 2020

You need to earn by your Service, Not by Cheating your customers

It's absolutely No Wonder, that a bubbling store of Vodafone at Four Bungalows at the start of the Millennium, is today more like a haunted house, with the lost look within. No more the vibrant staff, or any of the soft music and excited clients.

How did they get to this situation. Somewhere, someone thought that you need to make money at all costs and show profits to your Shareholders. Thus began the journey to hell. 

A few years earlier when Vodafone launched the portable dongle,
I was one of the early birds who picked one for an emergency when the Internet was down.
After a year I realized I was paying for a package, that I rarely used so discontinued it.



Beginning June, there was an outage on the Internet, 
so I decided to buy a new sim and use it in emergencies. Earlier they had facilities to test the dongle with a new sim. But now all the laptops had disappeared as they were crumbling.

The person who gave me the product was kind enough and said you try it out at home.
Came home and it did not work. So i returned to the store the next day and informed that it did not work. He said maybe you try on another Desktop or Laptop. I went home and tried on all neighborhood machines. It did not work. A couple of days later I went to the store and asked the staff who sold me the plan to cancel my sim as it does not work anywhere and the dongle is not supported. He said I cannot cancel as it is fixed for 3 months, so any cancellation happens only after 3 months. I told him I was not told of this when you sold it. He had no answer.

Can someone please explain how long will this cheat and plunder continue 

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