Issues at Big Rock

 

 

 

 

Chat started at 1:11 PM

• V
  Welcome to Support. How may I help you?
  Vishnu N
• Hi
• V
  Hello
  Vishnu N
• Vishnu
• All my sites are in auto renewal mode
• have about 15 sites under my name
• On Saturday while checking realised my one site is missing
  1:12 PM
• V
  Okay, may I know the query and the domain name in question?
  Vishnu N
• http://bullsnbearstracker.com/
• this site was live the past decade
  1:13 PM
• suddenly it is pulled down
• ??
  1:14 PM
• V
  Let me check that
  Vishnu N

  1:16 PM
• Hope you are comfortable to chat in English
  1:16 PM
• V
  Yes
  Vishnu N

  1:18 PM
• have you been able to check that
• V
  Working on the same and fetching details on the same
  Vishnu N
• ok
  1:19 PM
• V
  Billing team is currently checking the action
  Vishnu N

  1:22 PM
• ok
  1:25 PM
• V
  A case will be needed for this doing the needful
  Vishnu N

  1:27 PM
• means
• it was all on auto renewal
• if auto renewal failed and you pulled it down
  1:28 PM
• put it up and tell me how
• i will renew and make the payment for 1 year
• Actually the same is not yet clear and I do not wish to give you some wrong information Our team will first need to check the action to restore the same or take action against it
• 27374992 Case ID
• V
  Kindly not the case ID for the same
  Vishnu N
• okay and after that what should i do

Enter Message

and then I read a mail as below

Confirmation of Receipt of INR 1001.82 vide Receipt ID 103268799

answer bigrock

BigRock.com Billing Team via livemailservice.com	Fri, Nov 13, 10:33 AM (3 days ago)
to me

Please note details of Funds Received from you

Receipt Details
Receipt ID: 103268799
Receipt Description: Received INR 1001.82 for Payment for InvoiceID(s) : 103268797 via Pay.pw (Ref: Payment-C-6695749-21959703)
Receipt Amount: INR 1001.82

These funds have been credited to your account. You may Print this Receipt by following the below steps:

1. Click on the link below

http://manage.bigrock.in/linkhandler/servlet/ViewCustomerTransactionsServlet?transid=103268799&role=customer

2. Login with your username and password

3. Click on the "Print" button if you wish to Print a copy of this Receipt

Support
For any support with respect to your relationship with us you can always contact us directly using the following Information.

Technical Support:
Tech Support URL: http://support.bigrock.com

Sales Contact:
Email Address: sales@bigrock.com
Tel No.: +91.2267209001
Fax No.: +91.2230797901

Billing Contact:
Email Address: billing@bigrock.com
Tel No.: +91.2267209001
Fax No.: +91.2230797901
https://www.bigrock.in/support/legal.php
Regards,

BigRock Team
http://bigrock.com

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Tel (India): +91-22-30797900
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