Who is the Cheat... Is it HDFC or Sony Mony who is in the wrong here

Last fortnight I visited Sony Mony a retail outlet and bought a new fridge as my old had stopped working.
The fridge was expensive. I was offered an alternative interest free EMI of 6 instalments.
I agreed as being a retired and senior citizen (70 yrs), I thought it was worth spending a little for the luxury in the fag end of my life.
and then the Bomb fell. My Credit Card statement  arrived by email, and in this was a levy as interest.
Before I proceed with a case of cheating the gullible people, with such false messages, I first need to identify the Culprit.
Is it the Credit Card Company or Sony Mony who has cheated on me. (Statement below for your understanding)

When the offer availed was of interest free EMI, then why this now??

Why do you supply a Bad Refrigerator and then fail to resolve it

I purchased a new Refrigerator from an outlet in Andheri west Mumbai

The next day the Fridge arrived. There seemed an issue. Called the Store. They said the Technician would arrive from the Factory and set it right. 

After many calls and refusals, finally a Demo Guy arrived and got my Fridge 
started. He said the issue of misalignment will be resolved by someone arriving from the Factory. 

I have been chasing this person, the past 2 days and now she tells me she is working for an Authorized Service Center and has posted my complaint with Hitachi. I cannot and will not be wanting to sit forever waiting for a Techie to arrive, and until then sit with my fingers crossed. Plan to take it up with all resources at my command so that we Indians do not get cheated like this by a Japanese brand.

Yesterday after my post on Twitter, got a call from Alak of the Hitachi Head Office (+9197732XXXXX) who confirmed that the Technician would arrive this morning at 11:00am His Number was shared.

Got a call at 10:30am this morning, where the Technician regretted to come. He wanted to know who could confirm his visit without his confirmation. 

Not sure how Hitachi operates in India, and how their Team operates, that a Techie could refuse an instruction given by the Boss.

Amazon resorting to Lies

This is a blatant lie.
No one has arrived to collect my return for the wrong item first given and after promising to give me the replacement, your staff mentions some incorrect report. Someone needs to be sacked for telling lies.
 

Clean Mumbai

Can we have those who generate garbage be also accountable for it's cleaning.

 In above image the shops have Vendor stalls on the footpath. They are therefore responsible to keep clean the space between the shops and the Carts. The carts are responsible to ensure the space between their stalls and the Divider is kept clean.
While on the other side of the road, there are No Carts, so the shop is responsible for ensuring the patch between their shop and the Divider is clean.

All Garbage collected must be placed in a Bin to be handed over when the Garbage Truck arrives.

Wrong SBI Credit Card Billed to me

 

Got a a call from one Ashok +911243633716  who heard me for 1m 18s and disconnected.
But after that I keep getting messages as earlier

and a mail asking me to Pay for something they never delivered or gave or I asked for
I have been constantly telling them I do not have/ want your card, so please leave me alone, unless you want me to file a lawsuit on SBI for mental torture of a Senior Citizen. Remember I am 69 years today
and I have Advocates who will fight my case and recover from you damages in excess of 1Cr.
Also you do not have any re-dressal mechanism. Just shoot and Scoot
You send me messages/SMS. I want to respond. There is No way I can
Resolve these first and see how India rises up against you

Got a call from Rajesh Kumar now( 9th December at 11:37 am. Spoke for 4 minutes 46 seconds) who said he is from SBI. The number he called from is +911243633799
Told him in no uncertain terms that I do not want your Card. Have not accepted it, so where is the question of Billing it to me.

He wanted my security details which I refused to divulge as I did get a few Cheat Calls like this last week too.

 

 I received a chat message on my whatsapp. The script has been saved and posted below

 

 

 

 

The above photos this person sent I saved on my PC. Then he/she deleted the same.

 

         

 

 

Received a call this morning from +919339113681. Said he was from SBI Gurgaon.
Towards the end of the conversation, I told him as a Senior Citizen I do not want to get
into anything further and just stop my Card. At which point he started abusing my dead mother.

 

 

It would be nice if someone from SBI could listen to the conversation, and tell this Gentleman, Not to Use abusive language ever.

 

• 
  

  Author

  SBI Card

  Thank you for sharing your details. We will connect with you at the earliest. We request you to remove the comment containing your contact/card details, for security reasons.

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  Reynolds Roy

  Call me anytime, but get this resolved

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  Reynolds Roy

  My Number is 9820021267

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  SBI Card

  Please share your issue on sbicard.com/email or Please share your phone number with us over a private message we would be glad to assist you.

  

  SBICARD.COM

  SBI Personal Credit Cards Contact Us | SBI Card

  SBI Personal Credit Cards Contact Us | SBI Card

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  SBI Card

  Dear Customer, we would need more details regarding the issue to be able to assist you. Request you to send us a direct message with the necessary details and your contact Information.

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    Reynolds Roy

    SBI Card Give me an email id where I can send you a direct message

 

 

---------- Forwarded message ---------
From: Rxxxxxxx Rxx <rxxxx@gmail.com>
Date: Thu, Nov 11, 2021 at 4:53 PM
Subject: Re: Payment is overdue for your SBI CARD
To: <connect.customer@sbicard.com>

Dear Sir

I have been asking this Card not be issued and after the first mail been asking it be discontinued.
Unfortunately, you have only been sending me reminders without reading my request.
Please discontinue the same, as I have not accepted it for my use anymore

regards

Reynolds

Polycarp

Sender notified by Mailtrack

11/11/21, 04:51:10 PM

On Thu, Nov 11, 2021 at 11:17 AM <connect.customer@sbicard.com> wrote:

Dear MR Rxxxxxxx Pxxxxxxx,

The payment on your SBI Credit Card ending with 50 is overdue. Given below is summary of your statement as on 3,161.57

Total Amount Due- Rs. 1,464.84
Minimum Amount Due- Rs.

Please note that non-payment towards your outstanding may lead to negative impact on your credit score, levy of Late Payment Charge & other applicable charges, and also accrual of Interest at up to 3.35% per month.

Hence, we encourage you to make immediate payment. To make payment now, https://sbicard.com/quickpaynet.

Pls ignore if already paid.

Warm Regards,

SBI Card

Now I get an SMS as below, for a Card I never used and asked for cancellation once my old expired.
Dear SBI Credit Cardholder, Your card payment is overdue & the Total Outstanding is Rs. 1002.29; Min. Amount Due: Rs. 735.47. Please note that non-payment towards your outstanding may lead to negative impact on your credit score, levy of Late Payment Charge & other applicable charges, and also accrual of Interest at up to 3.35% per month. To make immediate payment, click https://sbicard.com/quickpaynet. Pls ignore if already paid. 

Today I get a stern reminder from SBI Credit Card Division.
They refuse to cancel my Card. But want their Pound of Flesh from a retired Senior Senior Citizen
Is this the way to resolve an issue where none exists. See Screenshot below

 

I write the below displayed letter and in response I get as in trail.
If they block clients messages for whatever reason, then why have a
re-dressal system. Simply rename to the quality of service being provided.

---------- Forwarded message ---------
From: Rxxxxxxx Rxx <      @gmail.com>
Date: Thu, Jul 29, 2021 at 12:25 PM
Subject: Re: Your IRCTC SBI Platinum Card Monthly Statement -Jul 2021
To: SBI Credit Card Statement <Statements@sbicard.com>, <customercare@sbicard.com>

Dear Sir

Regret I do not have any card as mentioned in the mail .
Please Cancel the same as my Card has a different number from that mentioned

And also I wish to discontinue using your card which expired in Jun 2021
Hope you will do the needful with immediate effect
regards

Rxxxxxxx